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Monday, March 19, 2012

How To Articulate Customer Expectations: Sandy Smith

If you feel strongly about delivering a Starbucks-like experience, you will enjoy Sandy Smith's breakdown of seven customer expectations. They will get you thinking and anticipating how to delight customers.

Simple click on the link to read the article:


Thanks for reading!

Best,

C.B.

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Reminder: Please, no self-promotional or SPAM comments. Don't bother if you're simply trying to build inauthentic link juice. Finally, don't be anonymous: it's too hard to have a conversation. Thanks, CB

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