tag:blogger.com,1999:blog-30346489.post3151831302269426051..comments2024-03-20T11:22:09.369-04:00Comments on Flooring The Consumer: Customers, Digital Devices, The Retail ExperienceCB Whittemorehttp://www.blogger.com/profile/03737846177421292411noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-30346489.post-32644063357085753692011-01-22T14:50:04.186-05:002011-01-22T14:50:04.186-05:00John, thanks for inspiring this post! See you soo...John, thanks for inspiring this post! See you soon.<br /><br />Best,<br />CBCB Whittemorehttps://www.blogger.com/profile/03737846177421292411noreply@blogger.comtag:blogger.com,1999:blog-30346489.post-33759198892124763492011-01-22T12:36:03.350-05:002011-01-22T12:36:03.350-05:00Lis, we certainly are! Personally, I find it fasci...Lis, we certainly are! Personally, I find it fascinating how many interpretations there are to making technology meaningful both for businesses and customers.<br /><br />That is some story re: Foursquare! But, it typifies how quickly the tools and the rules change and how important it is for businesses to be paying attention since these are mostly tools that give power to customers.<br /><br />Matt's tool is that much more intriguing because it puts power in the retailers' hands to better keep a finger on the pulse of customers.<br /><br />Thanks for contributing your Red Hot Customer Service perspective!<br /><br />Best,<br />CBCB Whittemorehttps://www.blogger.com/profile/03737846177421292411noreply@blogger.comtag:blogger.com,1999:blog-30346489.post-36156453886966784872011-01-22T12:30:25.940-05:002011-01-22T12:30:25.940-05:00Matt aka Oberon515, you are so very right! Despite...Matt aka Oberon515, you are so very right! Despite the frustrations that Lis mentions, these devices offer businesses so many opportunities to be memorable and truly focus on customers. Thanks for adding to this post.<br /><br />Best,<br />CBCB Whittemorehttps://www.blogger.com/profile/03737846177421292411noreply@blogger.comtag:blogger.com,1999:blog-30346489.post-63885598836115382702011-01-21T19:24:58.210-05:002011-01-21T19:24:58.210-05:00We're all trying to figure out how we fit into...We're all trying to figure out how we fit into the world of technolgy. Some of it is fascinating and some is frustrating. <br /><br />For businesses, I think it's more frustrating than anything.They are being told they have to use technology but don't have the skills. I was in a restaurant showing my server that they had an offer on Four Square. She said she didn't know what I was talking about, got the manager and he looked at my phone and was baffled. Eventually I had two managers and a server and wishing I'ld kept my mouth shut.<br /><br />The only thing that matters is keeping your customers happy; in order to make it happen, businesses need to have everyone on the same page. <br /><br />It's like having a Facebook page and never posting and then saying it doesn't work. By the way, here's an article with some insight into businesses using Four Square. <br />http://smallbiztechnology.com/.<br /><br />Thanks for the post Christine.Lisbeth Calandrinohttp://lisbethcalandrino.com/noreply@blogger.comtag:blogger.com,1999:blog-30346489.post-68630165436335160172011-01-21T01:06:23.165-05:002011-01-21T01:06:23.165-05:00Great post and of course the device can be used to...Great post and of course the device can be used to GIVE input as well as a tool to receive it. The days of mystery shopping and exit interviews will soon come to an end - smarter technology at lower costs per data point are now available to determine what people want, what they thought at the point of consideration and what is missing. This means businesses can start to fix issues there and then and hence crack the biggest issue of them all....customer retention.Oberon515https://www.blogger.com/profile/13120896017848747903noreply@blogger.comtag:blogger.com,1999:blog-30346489.post-62388159956987204352011-01-20T12:01:33.714-05:002011-01-20T12:01:33.714-05:00CB, excellent!! Great references. Smartphones are ...CB, excellent!! Great references. Smartphones are more than just a person-to-person communication tool. Much more to come.Anonymoushttps://www.blogger.com/profile/11587798879613962525noreply@blogger.com