tag:blogger.com,1999:blog-30346489.post5805759093900748510..comments2024-03-20T11:22:09.369-04:00Comments on Flooring The Consumer: The Middle is GoneCB Whittemorehttp://www.blogger.com/profile/03737846177421292411noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-30346489.post-49021346216226554812008-05-22T08:51:00.000-04:002008-05-22T08:51:00.000-04:00Steve, It's fascinating that you have observed thi...Steve, <BR/><BR/>It's fascinating that you have observed this phenomenon, too, in your business. Thank you for sharing that and your response.<BR/><BR/>Oh, and I'll try to use 'bifurcate' more often, too!CB Whittemorehttps://www.blogger.com/profile/03737846177421292411noreply@blogger.comtag:blogger.com,1999:blog-30346489.post-30501930201401382302008-05-21T09:11:00.000-04:002008-05-21T09:11:00.000-04:00C.B.,This is about the best-written, easiest-to-di...C.B.,<BR/><BR/>This is about the best-written, easiest-to-digest article on the phenomenon that I've seen. And you included my favorite word (bifurcated) more than once, so I was hooked.<BR/><BR/>I've been "feeling" the squeeze of middless-ness for about 5 years or so in the training/consulting business. I was never sure how to pinpoint exactly what was happening, but it didn't stop: Clients were either buying high-end services without blinking or ruthlessly demanding K-Mart prices for services that they considered "mainstream."<BR/><BR/>After 30 years in the biz, my response is to eliminate any of our offerings that potential clients have decided to put into the low end category. That means deciding how to make the high-end services even more special and to find ways to remain connected to clients almost daily.<BR/><BR/>Thanks again, C.B. I'm bookmarking this one as a "read it again and again" post.Anonymousnoreply@blogger.com