Continuing on with Retail Experience in the News...Here are the latest articles and links I've come across lately and shared on Twitter with the #retailexp hashtag:
Retail Experience and Customer Service
- Reviews result from love/hate. Merely satisfactory = indifference http://bit.ly/9YRHSk Your reaction to how this affects #retailexp?
- Love this: Social Networking Affects Brains Like Falling in Love http://su.pr/4V4EOr Think about the effect on #retailexp!
- Social media, hotels, feedback & customer service - fascinating #retailexp insights! http://bit.ly/9nRz9x
- Kraft Foods/Capri Sun in the midst of a social customer service maelstrom. Advice? Reactions? Nasty for #retailexp http://bit.ly/cLiPnv
- Fascinating! Abercrombie bringing back its quarterly catalog 2 reconnect with customers http://bit.ly/dj8lTK. Time to focus on #retailexp!
The Economy/Consumers
- We can all breathe a sigh of relief: US Retail Sales are on track to rise 2.5% in 2010 http://bit.ly/cX6zRt #retailexp
- Changes ahead for housing: the suburban century is over http://bit.ly/bFWF6O How will it affect the #retailexp?
- More good news for #retailexp: consumer sentiment rises to 2 yr high in June eco forecast. http://bit.ly/czgcaI
- Good news: according to @HarvardBiz More Women Manage to Have It All http://s.hbr.org/aFPcq4
- NRF STores description & listing of top 100 retailers http://ow.ly/27TIN Any #retailexp surprises?
- Hurray! "value" finally taking on meaning beyond price to quality, selection! Better for #retailexp, no? http://bit.ly/ar7sLU
- Shoppers coming out of recession won't necessarily return to old #retailexp habits http://bit.ly/cgpg3G
Retail Experience Ideas
- I like this: Sainsbury's opens doors on "bee hotels" - makes for unique #retailexp http://bit.ly/aUg250
- Very curious how the Wal-Mart #retailexp will translate to urban environment http://nyti.ms/9JR9AZ
- Mon dieu! Even in France retailers are simplifying product selection: Carrefour puts its stores on a diet http://bit.ly/ad47gn #retailexp
- Finally something to do w/ all that junk mail! Send it to Chipotle Grill & they will donate $ 2 charity! http://bit.ly/apWU2l
- Fascinating co-creation & collaborative approach! Mountain Dew lets fans plan tour, events http://bit.ly/buJj8d - cool for #retailexp
- Very cool! Goodwill looks to measure donation effect; Levis changes product care tags. Neat for #retailexphttp://bit.ly/byybsL
- Congrats Woot for being acquired by Amazon. Sounds like a great #retailexp move! http://bit.ly/aa9pOR
- Doesn't this sound intriguing? Casual coffee theater #retailexp concept from Starbucks http://bit.ly/cqPDS0
- Uniqlo's 6 phrase in-store strategy http://ow.ly/27TEw - Neat #retailexp in Soho store @lbbinc & I visited recently
- Evolution of #retailexp with location based smartphone ads http://ow.ly/27TA3 - certainly more relevant...
- Retailers + Mfrs need to work together to simplify #retailexp and brand confusion http://bit.ly/bDaP2o
- How much do U know about Forever 21? Pursuing big-store branding #retailexp http://bit.ly/9pxTH7
- teresting idea: Harrods teaming up w/academics to offer degree in sales http://bit.ly/b5cENV Shld be gd 4 #retailexp + empl motivation-No?
- Good questions to ask yourself about building your company and #retailexp Facebook Page http://bit.ly/9cerUI
- Revamped Disney Store #retailexp. Believe this is inspired/guided by Apple/Jobs? http://ow.ly/27TwT
- More on the new Disney #retailexp http://ow.ly/27TZm
- And a related article I just came across: Disney Unveils New Store Prototype
Flooring Retail Experience Bonus!
For my #flooring friends, a roundup on @ShawFloors new #Tigressa carpet style introduction http://su.pr/2alEFLMany thanks for reading!
Uniqlo's 6 stage strategy is a really good idea - it helps the consumer warm to the brand when they are made to feel welcome. They're not just great for women's clothing!
ReplyDeleteHolly, it sounds like Uniqlo in the UK has plenty of positive experience with the 6 stage strategy! Thanks for confirming its value.
ReplyDeleteBest,
CB