tag:blogger.com,1999:blog-30346489.post1428822225849492127..comments2024-03-20T11:22:09.369-04:00Comments on Flooring The Consumer: Brick-and-Mortar vs. Web: Which Retail Experience Wins Out?CB Whittemorehttp://www.blogger.com/profile/03737846177421292411noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-30346489.post-22204715053487518132009-12-15T17:12:38.528-05:002009-12-15T17:12:38.528-05:00Thanks, Mark, for your comment and for visiting.Thanks, Mark, for your comment and for visiting.CB Whittemorehttps://www.blogger.com/profile/03737846177421292411noreply@blogger.comtag:blogger.com,1999:blog-30346489.post-330190948317794772009-12-15T10:25:48.918-05:002009-12-15T10:25:48.918-05:00I just wanted to say that I appreciate this post, ...I just wanted to say that I appreciate this post, it is much different to what I usually read however I have really enjoyed reading it.Mark McCullochhttp://www.500kincome.infonoreply@blogger.comtag:blogger.com,1999:blog-30346489.post-13155945917176694962009-12-14T22:09:05.406-05:002009-12-14T22:09:05.406-05:00Jennifer, thanks for sharing such great advice. Y...Jennifer, thanks for sharing such great advice. Your point about customer service is particularly important. Best, CBCB Whittemorehttps://www.blogger.com/profile/03737846177421292411noreply@blogger.comtag:blogger.com,1999:blog-30346489.post-79552856688155174572009-12-14T10:54:48.057-05:002009-12-14T10:54:48.057-05:00So, what is a brick-and-mortar retailer to do?
Cre...<i>So, what is a brick-and-mortar retailer to do?</i><br /><b>Create an online identity. Make sure you have a website that identifies you as an expert in your industry.</b><br /><br /><i>Have you identified what value you offer customers?</i><br /><b>Customer service is our number one value. Try to return 20 cartons of tile to an online retailer.</b><br /><br /><br /><i>Do you ignore the online dynamics and expect them to fade away?</i><br /><b> Just like most retailers, we are trying to see where we fit in to todays online marketplace. </b><br /><br />Or, do you have a strategy to deal with them?<br /><br />I don't believe that online shopping will take-over the world. Just like catalog shopping, some people love it and others hate it.Jennifer Hunsickerhttps://www.blogger.com/profile/15309111342158101872noreply@blogger.com