tag:blogger.com,1999:blog-30346489.post4002588239686087655..comments2024-03-20T11:22:09.369-04:00Comments on Flooring The Consumer: Guestpost: Lead Domination's Jamie Klein on Improving Customer Experience in Retail SellingCB Whittemorehttp://www.blogger.com/profile/03737846177421292411noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-30346489.post-89614465865522567002010-07-06T14:11:28.122-04:002010-07-06T14:11:28.122-04:00Neil, thanks for sharing that insight. Best, CBNeil, thanks for sharing that insight. Best, CBCB Whittemorehttps://www.blogger.com/profile/03737846177421292411noreply@blogger.comtag:blogger.com,1999:blog-30346489.post-11347500746274552902010-07-04T17:30:49.152-04:002010-07-04T17:30:49.152-04:00Great article. Thank you for sharing this importa...Great article. Thank you for sharing this important book with people. I have worked with and met Jamie on several occasions and find him to be a truly gifted sales and marketing expert which a genuine care for the people and customers he interacts with.Neilhttps://www.blogger.com/profile/03823790152086413970noreply@blogger.comtag:blogger.com,1999:blog-30346489.post-23589982524041356012009-04-27T11:59:00.000-04:002009-04-27T11:59:00.000-04:00Ted, I'm sure you are familiar with the Zappos' ap...Ted, I'm sure you are familiar with the Zappos' approach where they encourage new employees to leave if they don't have what it takes to genuinely interact with customers. It's absolutely having the right people that will enable retailers to create the high touch experiences that you brought up in a previous comment. Again, thank you for sharing your perspective.CB Whittemorehttps://www.blogger.com/profile/03737846177421292411noreply@blogger.comtag:blogger.com,1999:blog-30346489.post-17888306283740866122009-04-27T10:43:00.000-04:002009-04-27T10:43:00.000-04:00I appreciate Jamie's comments, but in my work with...I appreciate Jamie's comments, but in my work with smaller retailers, I've found that it all boils down to a very simple principle, and that's to employ people who genuinly enjoy other people and are good at engaging them. This may not be a very quantifiable skill, so Jamie's points certainly help define the skillset. The real challenge for larger retailers is that from the top down they do not create an environment that views customers-facing employees as essential to the sales process; rather they see them as an expense item to be controlled and minimized.Ted Hurlbuthttp://www.hurlbutassociates.comnoreply@blogger.com