tag:blogger.com,1999:blog-30346489.post8785392811915288155..comments2024-03-20T11:22:09.369-04:00Comments on Flooring The Consumer: Customer Satisfaction: Assumption vs. ValidationCB Whittemorehttp://www.blogger.com/profile/03737846177421292411noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-30346489.post-9832438083549372582013-01-27T14:58:55.168-05:002013-01-27T14:58:55.168-05:00I found that when you ask your customers they aler...I found that when you ask your customers they alert you to problems you didn't even realize were problems. Sometimes internal policies and changes have a direct impact on our customers but we never saw it coming--it's only after we ask (and listen!) that we can see where things went awry. Joe McFaddenhttp://www.salesportal.comnoreply@blogger.com