SAP Radio Highlights Retail Experience Game-Changers

SAP Radio has a fascinating program whereby it invites 'game-changers' to participate in conversation about what's happening in the marketplace. In this article, I recap my experience when the topic was about retail experience:

SAP Radio: Coffee Break with Retail Experience Game-Changers

I'd love to hear your thoughts.

Thanks for reading!

Best,

C.B.

Back to Basics in Business and at Retail

You might consider this a rant of sorts about the need for simplicity in life and business based on recent retail examples:

Simple Marketing at Retail and Getting Back to Basics

I'd love to hear your thoughts!

Thanks for reading.

Best,

C.B.

IKEA's Apple-Like Retail Experience

After visiting IKEA, I was struck by how Apple-like the retail experience was in an IKEA way. My observations appear in:

How IKEA Creates an Apple-Like Retail Experience

Do you agree?

Let me know.

Thanks for reading!

Best,

C.B.

Customer Satisfaction: Assumption vs. Validation

Would you agree that customers matter to your business? Do you know how satisfied they are with what you do? In this article, I explore assumptions vs. validation when it comes to customer satisfaction. 

Customer Satisfaction: Do You Assume or Have You Asked?

I'd love to hear your reactions.

What surprises have you encountered when you challenged your assumptions?

Thanks for reading.

Best,

C.B.

Customer Loyalty Blogs To Follow

Here are 5 marketing blogs with focus on customer loyalty that you'll enjoy!

Customer Loyalty: 5 Marketing Blogs to Follow

Thanks for reading!

Best,

C.B.

Curious About the Future of Retail?

I'm always intrigued by reports exploring what's ahead for retail.  PSFK does a terrific job which leads me to believe that you will get pleasure and insights from...

PSFK's Future of Retail 2012: Intense Business Innovation

Let me know what you think!

Thanks for reading!

Best,

C.B.

Showrooming Makes For Retail Innovation!

Given all of the talk about Showrooming and how it spells the end of the brick-and-mortar retail experience, I think you'll enjoy reading...

Showrooming Precipitates Retail Business Innovation

Let me know what you think!

Best,

C.B.

11 Ideas for Connecting With Customers....

How do you connect with customers?

Here are ideas I came across...

11 Ideas for Connecting With Customers - Not All Based on Technology!

I'd love to hear what you think!

Best,

C.B.

Multitasking & Getting More Customers

I think you will enjoy this article about the critical art of juggling, and how to connect with customers:

3 Steps For Getting More Customers While Juggling

I'd love to hear your reactions.

Best,

C.B.

World Class Great Customer Experience at Pike Place Fish Market

Knowing now what I've learned about creating remarkable customer experiences, I wish I could go back to the Pike Place Market to observe world class great in action!  In the meantime, you may enjoy this article:

The Pike Place Fish Market Customer Experience: World Class Great!

Thanks for reading!

Best,

C.B.