Retail Experience In The News VI

For your Friday reading pleasure, this week's Retail Experience in the News...  with the latest articles and links from the week and shared on Twitter with the #retailexp hashtag.

Enjoy!

Retail Experience and Customer Service

• How do you go about obtaining customer feedback about your #retailexp? From Service Untitled: http://bit.ly/cfjiGn
• According to Wharton, WOM customers 16% more valuable http://bit.ly/9Lx1lL Can U apply that to yr #retailexp? 
• 6 reasons NOT to fear negative reviews http://bit.ly/97cohB #retailexp
• Do U want yr #retailexp to become customer-centric? 7 requirements: http://bit.ly/bjmUTJ
• Customer Experience Simplified http://bit.ly/b6p4K5 yes! #retailexp 
• Time to build a #retailexp based on hugs & fierce customer service: http://bit.ly/vA5Jf
• Competing against Target or Walmart - what matters to customers? http://bit.ly/aLys77 #retailexp
• A tale of 2 apple fans & 2 different perspectives on the #retailexp http://bit.ly/ak7pQY what would you do?

The Economy/Consumers

• The New Abnormal for American consumers fr. BusinessWeek http://bit.ly/9OPPqz #retailexp
• The outlook for back-to-school seems upbeat: http://bit.ly/cwFlqN What's yr take for #retailexp? 
• From the NRF Retail's Big Blog: top 10 back to school trends 2010 http://bit.ly/bOu96B #retailexp
• Fascinating glimpse into what consumer buying trends based on store shopping data http://bit.ly/aYnYND #retailexp
• RT @markwschaefer: Behavioral Economics Helping Marketers Understand Consumers http://bit.ly/coEJW9 CB: good #retailexp advice!
• Back to school doesn't sound like a slam-dunk #retailexp http://bit.ly/9j8gEk
• Bad economic times, silver linings, the consumer and #retailexp http://bit.ly/cl436m
   

Retail Experience Ideas

• Fascinating opinion on mobile coupons http://bit.ly/cCSbwO - there's a better way to customize offers & engage customers #retailexp
• Have U heard of Papa Murphy's Take-n-bake Pizza chain? Focus on value, quaity, fresh + community http://bit.ly/cwFlqN #retailexp ideas
• Unexpected: low- & high-end fashion products tend 2 have less conspicous brand mark than midpriced ones http://nyti.ms/b62aNU #retailexp 
• Radioshack w/ kiosks in Target. Grocery stores next? http://bit.ly/bWju6Q Is this ultimate convenient #retailexp?
• Have you experienced Forever 21 in Times Square? Supposed to be intense #retailexp http://nyti.ms/8ZN8x2
• Imagine the future of retail: world as #retailexp from PSFK http://bit.ly/avqWd1
• Walmart remodeling stores to retain customers http://bit.ly/djzO9X how effective will the #retailexp be?
   

Thanks for reading!

For previous issues of Retail Experience In The News, see Retail Experience News.

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