Retail Experience In the News - 11/5/10

Time for the 11/5/10 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• Retailers: pay attn - 15 reasons retailers annoy customers http://bit.ly/bcbrjX #retailexp
• Managing Marketing in era of empowered customers w/Lovely examples NHL, Ford, Genzyme - Tnx Josh Bernoff http://bit.ly/b0ulNP #retailexp 
• Wow! How Land's End goes extra mile for customer http://bit.ly/bYK5GA #retailexp
• Good experiences motivate women to share info http://bit.ly/amwZkS #retailexp
• Lots of fascinating insights in @retexperience Future of Wired Retail Report http://bit.ly/aCd6XM #retailEXP

The Economy/Consumers

• 27 Consumer Trends worth knowing whether you tweet them or not fr AdAge http://bit.ly/cxlyQ0 #retailexp
• Pew Research on how consumers value various necessities fr TV, phones, hairdryers, etc. Gr8 info http://bit.ly/93UVTe #Retailexp 

Retail Experience Ideas

• Customizing merchandise helps macy's gain more shoppers. Isn't that called listening to customers? http://bit.ly/9aXqpd #retailexp
• Retailrs, Marketers pay attn: Build yr brand by operationalizing it so it's part of who U R - @deniseleeyohn http://bit.ly/dyfql5 #RetailEXP
• AT&T is already prepping 4 live byond iPhone: adding other smartphones http://bit.ly/dkovh0 #retailexp
• Fascinating: Domino's talks radical authenticity from AdAge http://bit.ly/azvkMl #retailexp

Integrating Online with Offline

• Interesting perspectives on franchisee vs. franchise social media presence-fr Customer persp, which matters? http://bit.ly/bgrGGO #Retailexp
• Lovely article about merging online/offline and surviving future of retail http://bit.ly/cMHlhn #retailexp TU Arthur Corbin
• Retailers, hope you're paying attn to email and facebook to connect with customers http://bit.ly/cWIiHU fr @retexperience #retailexp
• What to look forward to as technology affects customer loyalty and #retailexp http://bit.ly/bDgV09
• Will Apple dominate location based marketing? http://bit.ly/ca3vlG fr @retexperience #retailexp

Enjoy and thanks for reading!


For previous issues of Retail Experience In The News, see Retail Experience News.

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