Retail Experience in the News - 5/13/11

Wishing you a wonderful weekend as you savor the 4/13/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• Successful Hispanic Marketing focuses on culture not numbers http://ow.ly/4QQ97 #retailexp
• Did U kno: for 30% online Hispanic women, 20% online Hispanic men smartphones= primary device to go online http://ow.ly/4RLyV #retailexp
• RT @hyken: Top 10 Reasons to Up Your Customer Service Game on @Focus http://focus.com/c/GNI/ | CB: outstanding! #retailexp
• Marketers, retailers take note: authenticity ranks high for EVERY demograhic http://ow.ly/4R9jc #retailexp
• Good customer service matters to consumers! Survey: gd customer service earns rewards http://ow.ly/4RLhz #retailexp
• RT @AndreaLearned: "The norms of femininity have expanded much more than norms for masculinity" http://bit.ly/lhoJPn | #retailexp

Retail Experience Ideas

• Some of my pics from recent #retail tour of Soho New York flagships. Inspiring... http://lnkd.in/7VAP2j #retailexp #retailtrends
• RT @rnadworny: Luxury goods don't encourage engagement on Facebook http://bit.ly/jYCHsI MayB being part of exclusive club enough? #retailexp
• RT @retailprophet: Home Channel news on my presentation for the North American Retail Hardware Association http://bit.ly/mzEOIR #retailexp
• Wisdom fr @jowyang re: retail's sweet purchase spot fr @retexperience http://ow.ly/4RMBT #retailexp

Integrating Online with Offline

• Talk about different! Forever 21 hosts holographic fashion shows http://ow.ly/4QQn5 #retailexp
• Fascinating evolution of #retailexp online: sites that send shoppers what they might like http://ow.ly/4RLNl
• How Gen Y is helping save luxury brands: http://ow.ly/4RLUX #retailexp
• RT @gail_: Integrating mobile bar codes into the shopping routine. http://ow.ly/4T4hh #retailexp
• Great #retailexp point: need to think beyond the checkin to the checkout http://ow.ly/4TySF
• Retailers pay attn to these insights re: mobile marketing & search fr Google's Slinger http://ow.ly/4P5fl #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

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