Retail Experience in the News - 5/20/11

Greetings! Here is the 5/20/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• RT @JasonFalls: Interesting stats on complaints and compliments on the web from @ConversationAge: http://ar.gy/MBE #retailexp
• RT @Starbucker: How I Discovered Customer Service Gold (By Asking The Ultimate Question) http://bit.ly/kF9lOa #sobcon #leadership #retailexp
• Stew Leonards loves its customers! Lesson learned fr @ldsilverstein http://ow.ly/4Wp7a #retailexp

The Economy/Consumers

• Interesting behavior and demographic shifts captured here re: hardware purchases, older buyers head online http://ow.ly/4W5Ct #retailexp

Retail Experience Ideas

• So simple! Change your store hours to increase sales fr @retexperience http://ow.ly/4TzXz #retailexp
• Retailers, to compete you have to stand for more than just price! http://ow.ly/4W6kp #retailexp
• LOL RT @EHise: Mom used to drag me to Big Lots. Now, I secretly love it. Snazzy new store in Chesterfield: http://ht.ly/4YgJf #retailexp
• Must read #retailexp post from @retexperience: consumers ARE influenced by retailers' physical appearance! http://ow.ly/4W7Lw
• Making #retailexp special again: Topshop on Michigan Ave to feature chicago exclusive designs http://ow.ly/4Wonh

Integrating Online with Offline

• Nordstrom to roll out mobile checkout devices company-wide http://ow.ly/4W5Gw #retailexp
• RT @YourCustomers: The Future Of Social Shopping by @vdimauro http://goo.gl/fb/M3gzK #custserv #retailexp
• QR codes used at Lowes, Home Depot to provide more info about products http://ow.ly/4YQaJ #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

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