Retail Experience in the News - 6/17/11

Lots of references to mobile and the retail experience in the 6/17/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• Don't ever forget to include humanity for call center #retailexp - examples fr @Zappos http://ow.ly/5euo2

Retail Experience Ideas

• Examples of retailers using "apps with catalog feel" on tablets & changing #retailexp http://ow.ly/5iWHr 
• How might you apply these 'social commerce' opportunities to your #retailexp? http://ow.ly/5fHgJ

Integrating Online with Offline

• Pay attn! Mobile is evolving, maturing, more important component of #retailexp http://ow.ly/5eupQ
• Have U seen this Google video re: consumer smartphone usage trends? http://ow.ly/5fHjN Lots #retailexp implications via @retexperience
• Data on how shoppers use social media to interact with retailers http://ow.ly/5iWDQ #retailexp Note mobile!
• Here's perspective on how luxury retailers R selling online & building trust http://ow.ly/5jR6T #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

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