Retail Experience in the News - 7/22/11

Drum roll please... Here is the 7/22/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Please stay cool and safe.

Retail Experience and Customer Service

• Sure makes sense to get started in social media with customer service. Delta Story: http://ow.ly/5IDOJ #retailexp
• Interesting perspective on where customers offer feedback, complain http://ow.ly/5Flia #retailexp
• Great customer experience lessons from Red Bull: http://ow.ly/5ID11 via @retexperience #retailexp

Retail Experience Ideas

• So sad. Borders is liquidating... http://ow.ly/5I9qt #retailexp
• New persona perspective: end of demographics/how marketers go deepr w personal data via Mashable http://ow.ly/5IE4K #retailexp
• Facebook popular for retail promotions http://ow.ly/5KyyA #retailexp
• Brilliant! RT @damienjoyce: After Borders, heres gr8 #books story Secret NY bookstore via @npbooks http://tinyurl.com/3d5b8uj #retailexp

Integrating Online with Offline

• Thoughtful use of social to fuel digital engagement from Gap http://ow.ly/5Grcu #retailexp
• Mobile social media usage affects shopping habits http://ow.ly/5Gren #retailexp
• QR Codes in action with potential for dramatic retail change http://ow.ly/5GrPo fr @StoresMedia #retailexp
• Good advice: 5 ways to get started with QR code marketing http://ow.ly/5ID48 #retailexp
• Fascinating perspective on Mall of America's Blog: http://ow.ly/5KxFy #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

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