Retail Experience in the News - 8/19/11

The 8/19/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week is ready for you!

Retail Related Customer Data

• RT @kamichat: Pew Internet Research releases its report on the use of mobile http://ow.ly/64fnI #retailexp 
• Reaching the highly adaptive mom Q&A http://ow.ly/62ed4 #retailexp 

Retail Experience and Customer Service

• Beware of giving bad service! 2x many peeps tell others about it via @retexperience http://ow.ly/62Vsi #retailexp 
• Jos A Bank: interesting #retailexp success story: http://ow.ly/62TGm "we let the customer tell us" - Do You? 
• Car sites turn to social media: http://ow.ly/62VGp Doesn't sound like the #retailexp had been reinvented tho.  

Retail Experience Ideas

• Brilliant! 5 ways museums R reaching digital audiences [& changing #retailexp] http://ow.ly/62VxO #practicalmktr 
• 3 terrific suggestions for trends about the future: http://ow.ly/62TnL fr Small Business Labs, also good trends source #retailexp 
• Simplicity the key to success for back 2 school mobile #retailexp: http://ow.ly/62U7z Note impo of having a strategy. 
• Nice #retailexp real-life comparison of Apple vs. Micrsoft Stores at Mall of America http://ow.ly/62rDL via @retexperience 

Integrating Online with Offline

• Have you read this FastCo story about Ralph Lauren's digital evolution? Fascinating #retailexp http://ow.ly/62VNu
• @AmiMartin: @WhiteHorsepdx visionary @willreese feature in #fastcompany- Wise Up, Retailers: Smartphones Aren't Going Away http://ow.ly/66IAI #retailexp 

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

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