Retail Experience in the News - 9/16/11

Greetings! I share with you the 9/16/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week from Boston where I'm absorbing Inbound Marketing Wisdom and attending the Hubspot User Group Summit. Happy weekend!

Retail Experience and Customer Service

• Morton's has great attitude about random acts kindness, customers, social media. Bravo. http://ow.ly/6tAym #retailexp
•  Telling stories, giving back- Toms Shoes buy 1/give 1 model makes for interesting #retailexp http://ow.ly/6qU2g
• Retailers beware: women's anxiety at unprecedented levels http://ow.ly/6qUdI #retailexp
• 40% of customers say won't buy brand if can't find right info online http://ow.ly/6qTsV #retailexp
• From @FCNewsmag: How forgiving are you when a business makes a mistake? How forgiving are your customers? #retailexp... http://t.co/5OGx7zI
   

Retail Experience Ideas

• From @FCNewsmag: Five #retail trends to consider implementing http://t.co/Yt5xQSb #retailexp #SmallBusiness #entrepreneur
•  From TrendWatching: Retail Renaissance & why consumers will enjoy real world shopping http://ow.ly/6qTOf #retailexp
• Netflix tweaks its #retailexp model: http://ow.ly/6tAdP How much effect will changes have?

Integrating Online with Offline

• Trying to imagine how Ocado virtual shop window for iphone will work for grocery shopping #retailexp http://ow.ly/6tApQ
• Retailers take note: Mobile may B primarily 4 research, education, info-yet it draws shoppers into stores http://ow.ly/6qTiQ #retailexp
• Been wondering about this: Zara play catch-up with online shoppers http://ow.ly/6tAhJ #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

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