Retail Hospitality Inspired by "Good Tea. Nice House."

In one of my very early posts - "Good Tea. Nice House."- I brought up this priceless moment with Worf from Star Trek: The Next Generation.

In Hospitality, Trust and the Retail Experience, I explore the important role that hospitality plays in building trust with potential customers. Without trust, there can be no commercial transactions.

I'd love to hear your reactions.

Note: special thanks to Drew McLellan for his comment - one of my very first! - on the original post.

Thanks for reading!

Best,

C.B.