My latest blog article is live and addresses Waiting Time and making better use of it to connect with customers. I bet you have interesting examples - good and bad - you've come across.
Read Connecting with Customers: Maximize Waiting Time and let me know how you might take a negative - waiting around - and transform it into a positive.
By the way, you might also enjoy reading last week's Retail Experience in the News links for 12/2/11.
Thanks for reading!
Best,
C.B.
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Reminder: Please, no self-promotional or SPAM comments. Don't bother if you're simply trying to build inauthentic link juice. Finally, don't be anonymous: it's too hard to have a conversation. Thanks, CB