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Monday, March 25, 2013

How to Lose Customers: Verizon Customer Experience

Here's a story a friend shared. Yes, it's preposterous and it's a true story.


Have you encountered a similar situation?

Thanks for reading!

Best,

C.B.

Monday, March 18, 2013

John Cleese Talks Creativity and Business Innovation

If you haven't heard or watched John Cleese discuss creativity, you should. It will inspire you to think differently about the possibilities you face in your business.

Here are my notes and a link to a 36 minute video:


Thanks for reading and watching!

Best,

C.B.


Monday, March 04, 2013

SAP Radio Highlights Retail Experience Game-Changers

SAP Radio has a fascinating program whereby it invites 'game-changers' to participate in conversation about what's happening in the marketplace. In this article, I recap my experience when the topic was about retail experience:


I'd love to hear your thoughts.

Thanks for reading!

Best,

C.B.


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