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Tuesday, May 29, 2012

Happy Customers = Loyal Customers

For inspiration about customers, the customer experience and building loyalty, I recommend learning about 'Happy Customers Everywhere', the latest book by Columbia Business School's Bernd Schmitt, by visiting the following blog article interview:

Happiness and Customer Experience: Interview with Bernd Schmitt


How do you bring happiness to your customers?

Thanks for reading.

Best,

C.B.

Monday, May 21, 2012

JetBlue Airline and the Customer Experience

I had my first JetBlue experience traveling to/from Coverings 2012 in Orlando, Florida. It was memorable! In a good way!

Here is my summary:

JetBlue Reinvents Airline Customer Experience

Have you flown JetBlue? What did you think? Have you come across other examples of airlines reinventing the customer experience?

Thanks for reading!

Best,

C.B.

Monday, May 14, 2012

Tips for Connecting With Customers

Do you have time-tested tips for connecting with customers? I'd love to hear about them.

Here are some I gathered while at Surfaces:

Thanks for reading!

Best,

C.B.

Monday, May 07, 2012

The Shoe Lovers' Retail Experience: DSW

Are you familiar with DSW, also known as Designer Show Warehouse? It is 100% focused on shoe lovers. In the following article, I explore the DSW shoe lover retail experience:


I'd love to hear your thoughts on DSW and the article.

Thanks for reading!

Best,

C.B.

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