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Tuesday, May 29, 2012

Happy Customers = Loyal Customers

For inspiration about customers, the customer experience and building loyalty, I recommend learning about 'Happy Customers Everywhere', the latest book by Columbia Business School's Bernd Schmitt, by visiting the following blog article interview:

Happiness and Customer Experience: Interview with Bernd Schmitt

How do you bring happiness to your customers?

Thanks for reading.




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