Holiday 2011 Observations: NYC Retail Windows

I made it to NYC this weekend to experience the Holiday Retail Windows. Here are my observations for Holiday 2011:

Connecting With Customers: Holiday 2011 Observations

Enjoy and Happy Holidays!

Best,

C.B.

Car Dealers Connecting With Social Media

My latest blog post is titled Social Media Examples: Car Dealers.

It explores how the automobile industry, a needs-based industry - as are many nowadays - has traditionally communicated with customers and how social media could change customer dynamics and connections -- particularly at the dealer level.

After all, dealers - be they car dealers or flooring dealers - depend on customer relationships for success.

I'd love to hear what you think.

Best,

C.B.

Making the Most of Waiting Time to Connect With Customers

My latest blog article is live and addresses Waiting Time and making better use of it to connect with customers. I bet you have interesting examples - good and bad - you've come across.

Read Connecting with Customers: Maximize Waiting Time and let me know how you might take a negative - waiting around - and transform it into a positive.

By the way, you might also enjoy reading last week's Retail Experience in the News links for 12/2/11.

Thanks for reading!

Best,
C.B.