Retail Experience In The News

I've come to a realization. With so many marvelous retail experience related articles and links surfacing in the news, it's just plain wrong not to be sharing them with you in real time.

Do you agree?

Although many may yet wind up in future blogposts, I'm seeing my stacks of good ideas grow and I'm just not keeping up...

I've realized that I need to take action. Quickly so I stop depriving you.

Consequently, I've decided to start sharing these delicious retail experience related links to articles and resources on a daily basis on Twitter [follow me on Twitter @CBWhittemore:], most of them tagged with #retailexp [I'm trying to be consistent].

I'm also capturing them here, organized into categories, on a weekly or so basis. It's a record and also a reference.

I hope you enjoy these as much as I have.

I also hope you'll let me know which you find most interesting.

Customer Service & Retail

• When consumers collide with wrong info from Knowledge @ Wharton http://bit.ly/aBSWcL
• Love hearing about using data to make smart dcsns that improve returns and #retailexp http://bit.ly/93znXE
• Which do you opt for? Simplicity or variety - article re: store assortment #retailexp http://bit.ly/bt6lbB
• Funny how impo it is to focus on employee satisfaction for exemplary customer service & #retailexp http://bit.ly/9g1Abw
• What's yr take on responding to customer complaints on web via traditional? Definitely a big divide looming http://bit.ly/bHwXus 
• Oooh. How Sbux PerfectForms PepsiCo Meredith turn digital convo into loyalty http://bit.ly/bd9mCo 
• Is customer service buzz the new marketing? http://bit.ly/bVeotB

Retail Experience Ideas

• Very cool 2 hear hospitals Kaiser, Sutter embracing social media 2 talk w/ patients/consumers ~= #retailexp ideas! http://bit.ly/aFmLn8
• Have U heard of IndieShop? =~ Etsy+HomeShoppingNetwork. Neat 2 hear h2 bring uniqueness 2 consumer #retailexp http://bit.ly/99YuiQ
• Two cool tidbits about Urban Outfitters' rules to social marketing http://bit.ly/a1GfiS Love their #retailexp
• Coke Zero, Mentos, EepyBird and a Rocket Car! Weeee. Next the moon http://youtu.be/i-hXcRtbj1Y @mattquint
• RT @greggvm: Very nice. "Extreme Corporate Narrative Makeover: Why Your Company Needs a New Bedtime Story" http://j.mp/b37an4 #storytelling

Economy

• Perfect solution for consumers, landlords and neighborhoods in NYC: popup retail stores http://nyti.ms/dqqAO4
• What's your take on consumer sales? slow + cautious? NPR article http://n.pr/cGG3sg
• Wow! Lawyers embrace social media as legal tool! http://bit.ly/am1LFB
• New homes trending toward low maintenance. 'bout time! http://bit.ly/cC6p38

Mobile Retail Experience

• Hmmm. I wonder if more mobile #retailexp is on the horizon? http://bit.ly/cTM4Cq
• How do you see bar code scanning helping online/offline transactions and #retailexp: http://bit.ly/9rBfUD

• vickijjasper: @CBWhittemore Purchase sodas at machines by holding up phone, poster barcode- scan code & purchase, shipped without filling out forms.
• Did you know? Barcodes now hold more info! http://bit.ly/cXpWOn 
• How many of U want to shop/browse stores fr cell phone? I prefer desk/laptop http://bit.ly/9scMru

I'm curious, too, to see how this evolves.

Please do share feedback!

Many thanks for reading and being part of Flooring The Consumer!