Retail Experience in the News - 1/7/11

Happy New Year 2011! Here is the first 2011 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• Service With a Capital You: Retail Customer Exp tips from Micah Solomon http://bit.ly/hnUkdT #retail #custexp #custserv #customer #retailexp
• Very smart! RT @margelaney: Retailers Focus on Convenience as Christmas Nears...smart. http://abcn.ws/gI7w5l #retail #holiday2010 #retailexp
• "We want things simplified" Michael Tchong & @deniseleeyohn on trends 2 pay attn to http://ow.ly/3yGdQ #retailexp
• Lessons for retailers: 5 things customers hate about holiday #retailexp fr @retexperience http://ow.ly/3tOMc
• Bustling malls still attract consumers; some different approaches tho http://ow.ly/3tVO0 #retailexp

The Economy/Consumers

• Survey reveals fascinating generational differences in holiday shopping. Lk @ mobile http://ow.ly/3sj1C #retailexp
• Homemade gifts, gift of time gaining favor this holiday http://ow.ly/3rZoi How 2 incorporate that into #retailexp?
• Do we need a new spin on getting old? Interesting ideas here re: connecting w customers & #retailexp http://ow.ly/3t895
• Ten psychology studies of 2010 worth knowing about http://ow.ly/3tVHb #retailexp

Retail Experience Ideas

• If U haven't yet been exposed to this 'random act of culture', read & watch http://ow.ly/3t8sL #retailexp
• It's official. Bye-bye PopTarts World. I had best intentions of exploring; it just looked too boring from the street. http://ow.ly/3tJv1
• More benefits associated with good product design: they won't regift http://ow.ly/3x6HE #retailexp
• Creating the biggest, baddest brand on the planet - Underarmour fr Wharton http://ow.ly/3zJS9 #retailexp

Integrating Online with Offline

• RT @MackCollier: Smart thinking by WalMart to help encourage sales http://twitpic.com/3i57mo #retailexp
• Xmas window shoppers: dept stores take digital out-of-home marketing to new heights http://ow.ly/3t955 #retailexp
• How 2010 tech changed retail forever http://ow.ly/3tw0S #retailexp
• The #retailexp is changing with JC Penney moving product catalog to FB fr @pchaney http://ow.ly/3x6V5
• Lots experiments going on around "social shopping" & Likes using online tools http://ow.ly/3tHKv #retailexp
• Interesting use of FB like button to generate sales http://ow.ly/3x6BB #retailexp
• Integrated Marketing begins with experience via DMNews http://ow.ly/3z7Au - TU @reginacgray #retailexp 
• portfolio.com & @micahsolomon on the UPSIDE of holiday returns: http://bit.ly/hrwgJl #retailexp #custexp #custserv #customerservice 
• Consumers take control of shopping - using mobile tools, too http://ow.ly/3zK38 #retailexp

Enjoy and thanks for reading!


For previous issues of Retail Experience In The News, see Retail Experience News.

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