Retail Experience in the News - 3/25/11

Here is the 3/25/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• Have u considered complaints fr customer perspective? +H2 make meaning fr complaints? Interview w @GuyWinch http://ow.ly/4iCJB #retailexp
• Marvelous customer service & experience wisdom fr these 3 experts, incl Jack Mitchell fr Hug Yr Customers! http://ow.ly/4jgHh #retailexp
• It's critical to create emotional connections with customers! http://ow.ly/4dI8D #retailexp
• The smarter consumer has arrived. IBM Consumer Research. Need 2 listen as never B4! http://ow.ly/4dHYB #retailexp via @retexperience
• I love notion of empathy as starting point 4 innovation: Zipcar, Burton, Apple. Solve user's problems, right? http://ow.ly/4lYWb #retailexp

Retail Experience Ideas

• Eileen Fisher: moving fashion forward & bldng brand experience. Interview w @columbia_Biz Karen Gray '81 http://ow.ly/4iplM #retailexp
• Are you ready for the retail store of the future? It's about seeing/tasting/touching products! http://ow.ly/4dI5H #retailexp
• I love this content marketing purchase process fr @heidicohen. So relevant for #retailexp http://ow.ly/4lYIR

Integrating Online with Offline

• Interesting use of Foursquare w/ Amex to generate business http://ow.ly/4hhoW #retailexp
• Social Shopping Revolution: http://ow.ly/4ipoV Reminds me of #BRITEconf GoTryItOn preso #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

Simple Marketing Now, a marketing communications consultancy, helps organizations integrate social media and content marketing with traditional marketing to better connect with customers and improve business profitability. Simple Marketing Now issues the Social Flooring Index which monitors the social state of the Flooring Industry, Flooring The Consumer, about marketing to women and the retail experience. For more information, and the Simple Marketing Blog, about social media and content marketing to better connect with customers.

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