Customer Experiences That Wow: Joseph Michelli

A special Thank You to Joseph Michelli, fellow Zappos and Bathroom Blogfest enthusiast, for sharing with us his thoughts about "Online, Phone, Email, Brick and Mortar – What all Great Customer Experiences have in Common" with special emphasis on the Zappos Experience.

Please read his 5 experience principles to WOW! your customers by clicking on Wow Your Customers, Starting with The Zappos Retail Experience.


Then, let me know how you would create customer experiences that Wow! in your business...

Thanks for reading!

Best,

C.B.


P.S.:  If you haven't already, do check out Joseph's Bathroom Blogfest 2012 blog article titled You’ve been Faced at the Bathroom Blogfest 2011 based on a visit to Zappos.