Happy New Year 2012!
My newest post was inspired by my holiday travels to Washington, DC. The article is titled MegaBus Customer Service Experience: Communication Matters and refers to three recommendations for ensuring a memorable customer experience.
I welcome your comments.
Best,
C.B.
A marketing blog about improving the consumer experience, even in flooring. To get there, it is critical to understand who that consumer is, what matters to him/her in a retail experience, and where to look for inspiration. And, by the way, more often than not, this consumer is a woman!
Flooring The Consumer on Simple Marketing Now
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Tuesday, January 03, 2012
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Reminder: Please, no self-promotional or SPAM comments. Don't bother if you're simply trying to build inauthentic link juice. Finally, don't be anonymous: it's too hard to have a conversation. Thanks, CB