Retail Experience in the News - 9/17/10

Here is the 9/17/10 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Lots of intriguing ideas in the Retail Experience Ideas section and definite wisdom in the Customer Service section!

Retail Experience and Customer Service

• How fashion retailers are integrating social media into their #retailexp for convo w/ customers http://bit.ly/9QCpXW
• RT @UniqueWoodFloor: RT @Hyken: Customer Focus - Just 5 Simple Things You Need to Think About http://tinyurl.com/33z9fuw #retailexp 
• Culture, eccentricity and passion for customers generate results @Zappos http://bit.ly/ahVJ9f #retailexp 
• Tying Employee Compensation to Customer Experience affects #retailexp http://bit.ly/aFY9ve

The Economy/Consumers

• Big deal: consumers will pay more 4 gds they can touch, Caltech research http://bit.ly/dre3yU #retailexp

Retail Experience Ideas

• RT @mikesansone: Storefronts as Conversation Stations - Make it Count http://bit.ly/cMusKN CB: brilliant #practicalmktr & #retailexp! Nice
• Focusing intensely on 3 markets & taking car out of dealerships to customers: Jaguar http://bit.ly/9Ndhgu #retailexp 
• Managing wait time: hospital starts texting service for ER wait times http://bit.ly/9PCJ2p #retailexp
• Restoration Hardware claims to be reinvented, remodeled, reborn w/ new #retailexp http://bit.ly/cViTLw - Comments?
• Interesting Twitter campaign from Uniqlo UK to crowdsource sales item price http://bit.ly/9RcZwq #retailexp
• London-based entrepreneurs – business insight worth thousands, for just £20, at the British Library #retailexp http://ow.ly/2B7Tc

Enjoy and thanks for reading!

For previous issues of Retail Experience In The News, see Retail Experience News.

Graphic Created Via Wordle.