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Monday, March 19, 2012

How To Articulate Customer Expectations: Sandy Smith

If you feel strongly about delivering a Starbucks-like experience, you will enjoy Sandy Smith's breakdown of seven customer expectations. They will get you thinking and anticipating how to delight customers.

Simple click on the link to read the article:

Thanks for reading!



Tuesday, March 06, 2012

Design, Trends, Customer Experience: Wisdom from Cheryl Durst

If you enjoy reading about trends, and then thinking how they may affect the future, you'll enjoy this article.

Let me know what you think!



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