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Tuesday, July 23, 2013

What Matters for the Customer Experience?

Following up on the last article assessing the state of customer experience, I think you'll enjoy:


Let me know if you think these trends still hold, and whether you've noticed new ones emerging.

Thanks for reading.

Best,

C.B.



Tuesday, July 09, 2013

Assessing the Customer Experience in 2013

Here we are at the midpoint for 2013, just in time for assessing the customer experience.

Here's perspective on that topic:


Do you agree? Disagree? Is the year shaping up to be what you expected?

Let me know!

Thanks for reading.

Best,

C.B.

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