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Tuesday, July 23, 2013

What Matters for the Customer Experience?

Following up on the last article assessing the state of customer experience, I think you'll enjoy:


Let me know if you think these trends still hold, and whether you've noticed new ones emerging.

Thanks for reading.

Best,

C.B.



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Reminder: Please, no self-promotional or SPAM comments. Don't bother if you're simply trying to build inauthentic link juice. Finally, don't be anonymous: it's too hard to have a conversation. Thanks, CB

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