Showrooming Makes For Retail Innovation!

Given all of the talk about Showrooming and how it spells the end of the brick-and-mortar retail experience, I think you'll enjoy reading...

Showrooming Precipitates Retail Business Innovation

Let me know what you think!

Best,

C.B.

Retail Experience in the News: Link for Updates!

If you are looking for my weekly updates on Retail Experience in the News, you will find them on the Simple Marketing Now website.

More specifically, click on Retail Experience in the News on Flooring The Consumer.

Any questions or observations, please let me know.

Thanks for reading!

Best,

C.B.

Retail Experience in the News - 11/11/11

I've just published two weeks worth of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Simply click on Retail Experience in the News: 11/11/11 for your special fix!

Enjoy, and thanks for reading!

Best,

C.B.

Retail Experience in the News - 10/21/11

Here is the 10/21/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• Best Buy evolves. Video interview w CMO Barry Judge. Focus on #retailexp experience ow.ly/6YZPN
• Changing consumer purchase patterns: fun stuff still selling http://ow.ly/6Z1jX #retailexp

Retail Experience Ideas

• How Walgreen, Duane Reade adopt sustainability in #retailexp ow.ly/6Z0PT
• Color = huge trend in fashion, translating into nail polish [rather than lipstick]. Lot better colors! http://t.co/prEmq1TL #retailexp
• How Macy's is shrinking its #retailexp footprint ow.ly/6Z0gc
• More signs of smaller = better #retailexp http://t.co/biJkOVP5 What R U seeing in yr markets?

Integrating Online with Offline

• Retailers discover useful in-store apps keep shoppers from escaping http://ow.ly/6Z1vt #retailexp
• Update on @HomeDepot's social media strategy ow.ly/6YYSM #retailexp
• Learn about Oscar de la Renta, role of social media. Gr8 job @OscarPRGirl ow.ly/6Z0LO #retailexp 
• How Burberry uses social networking for fashion catwalk show: ow.ly/6YZyG #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 10/14/11

Here is the 10/14/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• RT @FCNewsmag: We are loving this blog about the #retail experience and today's #consumer! #retailexp... fb.me/19w3rEetf
• Why negative reviews are gold & how they improve the #retailexp ow.ly/6VIGi
• Interesting data about affluent families: time-constrained, connected. How R U adapting your #retailexp? http://t.co/iCgxK90i
• Wld U consider this a Blue Ocean Strategy for Chrysler: lets customers track production, delivery http://ow.ly/6LDa2 #retailexp
• Managing customer wait times. What are your strategies? http://ow.ly/6L4Gy #retailexp

Retail Experience Ideas

• Nordstrom's Treasure & Bond outlet in Manhattan, donates $ and gathers #retailexp shopper insights http://t.co/qqbpCUG8
• Lowe's Q&A w Tom Lamb, SVP marketing re: targeting DIY attitudes http://t.co/1AS8ezE1 #retailexp
• 5 tips for improving marketing mix relevant for #retailexp http://ow.ly/6WLQb
• Under Armour takes intensely focused approach to introducing brand to Gen Y Women http://t.co/YJPwcEDT #retailexp

Integrating Online with Offline

• Interesting use of tablets in #retailexp to speed things up: ow.ly/6UBwz
• Interesting perspective on store receipts: paper or digital? http://ow.ly/6WLYO What's your take for #retailexp?

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 10/7/11

Here is the 10/7/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• From @FCNewsMag: My take: The perfect #salesperson makes all the difference http://t.co/qlWpxUgM #salesmanship #retailexp
• How California Tortilla handles customer feedback online. Notice consistent, co-wide approach http://ow.ly/6L0HZ #retailexp 

Retail Experience Ideas

• Creating & nurturing amazing corporate culture: Method http://ow.ly/6L2CW #retailexp
• Fascinating Q&A w Google Retail exec re: online/offline #retailexp blur & digital best practices http://ow.ly/6L3lG
• Startups democratize fashion using technology #retailexp http://ow.ly/6L3Lv
• Wow! Lowe's replaces scanner guns w 42K iPhones: http://ow.ly/6L3yE #retailexp
• Meet Pursuitist. Aims 2B Yelp for luxury brands, affluent customers http://ow.ly/6L15T #retailexp
  

Integrating Online with Offline

• How social media adds value to Fashion's Night Out & savvy retailers use it to build relationships http://ow.ly/6L0Xn #retailexp
• Did you catch live streaming of Fashion Week? Making fashion more immediate, accessible http://ow.ly/6L1cN #retailexp
• Wow: Patagonia promotes used clothing on eBay. Environmental benefit + extends customer base http://ow.ly/6L1rg #retailexp
• Worth watching: Walmart intends to reshape future of shopping #retailexp by mapping social genome http://ow.ly/6L2iK #practicalmktr
• Lowe's introduces revolutionary customer #retailexp: "MyLowes" http://ow.ly/6LCqr

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 9/3011

Amazing - the last day of September already and time the 9/30/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• 5 ways customer stories build brands: http://ow.ly/6Ejfw What r your stories? #retailexp

Retail Experience Ideas

• Mobile devices in stores speed checkout across range of retailers #retailexp http://ow.ly/6Elk3
• I love watching Toys R Us reinvent its #retailexp http://ow.ly/6Elx5
• I do wish Wegman's were closer by so I could experience its #retailexp http://ow.ly/6xSFP
• The NRF Stores favorite 50: Amazon, WalMart, eBay top list. Notice focus on value & redefining it http://ow.ly/6EleB #retailexp
• Using nostalgia to connect with customers: http://ow.ly/6EkuI Love Martin Lindstrom perspective #retailexp
• Innovation lessons imported from Detroit: http://ow.ly/6EjvJ - applicable to #retailexp!

Integrating Online with Offline

• Imagine: personal food shopping b/c technology enables online customization http://ow.ly/6EkZF #retailexp
• Retailers, have you considered h2 build social commerce on yr site? Here R 3 ways: http://ow.ly/6El6G #retailexp
• 7 ways shoppers are getting smarter #retailexp:... http://t.co/AwnPjE7l
• What Google+ means for retailers fr @retexperience http://ow.ly/6EkbN #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!


--

If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 9/23/11

Here is the 9/23/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• Lovely to witness how Domino's is embracing transparency http://ow.ly/6xRyw #retailexp
• Have you considered how the clues in your #retailexp add up for form customer impressions? http://ow.ly/6xIXe
• How A&P changed the way we shop http://ow.ly/6xQsO #retailexp

Retail Experience Ideas

• Music to the soul of a simplifier: a store w only 3 products & other cases for simplicity http://ow.ly/6tEMB #retailexp
• How do you factor in the BBB for your online reputation? http://ow.ly/6xR1c #retailexp

Integrating Online with Offline

• How do you see your #retailexp changing as a result of online world? http://ow.ly/6xRQn
• I love reading about digital innovation at the dept store level http://ow.ly/6xQhX #retailexp
• This is interesting: Urban Outfitters makes fall catalog available via Facebook: http://ow.ly/6xQKr #retailexp
• More about Zara as it expands its #retailexp online http://ow.ly/6xQOI
• How 6 retailers are using mobile to enhance the #retailexp http://ow.ly/6xRC1
• Great exampls: how car dealerships use social media to reach customers http://ow.ly/6xRNK #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.


Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 9/16/11

Greetings! I share with you the 9/16/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week from Boston where I'm absorbing Inbound Marketing Wisdom and attending the Hubspot User Group Summit. Happy weekend!

Retail Experience and Customer Service

• Morton's has great attitude about random acts kindness, customers, social media. Bravo. http://ow.ly/6tAym #retailexp
•  Telling stories, giving back- Toms Shoes buy 1/give 1 model makes for interesting #retailexp http://ow.ly/6qU2g
• Retailers beware: women's anxiety at unprecedented levels http://ow.ly/6qUdI #retailexp
• 40% of customers say won't buy brand if can't find right info online http://ow.ly/6qTsV #retailexp
• From @FCNewsmag: How forgiving are you when a business makes a mistake? How forgiving are your customers? #retailexp... http://t.co/5OGx7zI
   

Retail Experience Ideas

• From @FCNewsmag: Five #retail trends to consider implementing http://t.co/Yt5xQSb #retailexp #SmallBusiness #entrepreneur
•  From TrendWatching: Retail Renaissance & why consumers will enjoy real world shopping http://ow.ly/6qTOf #retailexp
• Netflix tweaks its #retailexp model: http://ow.ly/6tAdP How much effect will changes have?

Integrating Online with Offline

• Trying to imagine how Ocado virtual shop window for iphone will work for grocery shopping #retailexp http://ow.ly/6tApQ
• Retailers take note: Mobile may B primarily 4 research, education, info-yet it draws shoppers into stores http://ow.ly/6qTiQ #retailexp
• Been wondering about this: Zara play catch-up with online shoppers http://ow.ly/6tAhJ #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 9/9/11

Here is the 9/9/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience Data

• I love reports about future of home spaces. This from IFDA: http://ow.ly/6lkGA Reactions? How will this affect #retailexp?
• Latest Pew data: older users get into social networking groove http://ow.ly/6lkIy - implications for #retailexp

Retail Experience Ideas

• From Knowledge @ Wharton, #retailexp perspective on new retail strategies http://ow.ly/6pa5b
• Small Business advice re: how to find time for social media http://ow.ly/6eyfZ #retailexp
• Insight on recommendation systems: counters wrong approach of matching people to products in vacuum http://ow.ly/6paWj #retailexp
• Whole Foods testing wellness clubs: sounds like gr8 way to enhance #retailexp: http://ow.ly/6lkuz and http://ow.ly/6m8SR
• Being human is the new black for brands & #retailexp: http://ow.ly/6lMDh

Integrating Online with Offline

• RT @mauricecflynn: RT @whitehorsepdx: @WhiteHorsepdx visionary @willreese feature in #fastcompany- Wise Up, Retailers: Smartphones Aren't Going Away http://ow.ly/66IHW #retailexp 
• Wow! talk about making a #retailexp statement: Chipotle, Willie Nelson singing Coldplay, stop-motion video. http://ow.ly/6lMtu

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 9/2/11

Happy Labor Day weekend to you in the US! Here is the 9/2/11 post-Irene issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

[If you're curious about our Irene experience, here is Hurricane Irene: In Photos; we were very lucky. I hope you came through unscathed.]

Retail Experience and Customer Service

• Beware the mobile messages sent to customers: relevant, personalized matter to #retailexp http://ow.ly/6exHd 
• Consumers get wiser to behavioral targeting: be relevant, respectful http://ow.ly/6exIY #retailexp
•  Love this approach to building community, fr Chipotle http://ow.ly/68va4 #retailexp
• DQ owner gives back to community as part of his #retailexp http://ow.ly/6exlh

Retail Experience Ideas

• Interesting comparison of IKEA to Borders in Retail feast or famine http://ow.ly/68uJF #retailexp
•  Small Business lessons from hottest retailers http://ow.ly/6exBi What would you add? #retailexp 
• Lessons for #retailexp success: lean inventory, strategic use marketing $, quick markdown of slow moving items http://ow.ly/6exfI

Integrating Online with Offline

• Did you know? There's an app for ordering pizza! Mobile & the #retailexp http://ow.ly/6exi7 
• Fascinating! How shoppers use tablets vs. smartphones for Back2School #retailexp http://ow.ly/6exKq 
•  Cool! Lord & Taylor focusing on hi-tech customer engagement tools. Check out comment about fitting rooms! http://ow.ly/6exEJ #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!


--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 8/26/11

Here is the 8/26/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• How retailers can win over consumers: http://ow.ly/68mV9 Note focus on people, simple product choices and access #retailexp 
• Little details: how Southwest is quietly introducing itself to Atlanta marketplace http://ow.ly/68mRn #retailexp 
• Nordstrom proves that focus on Customer Service leads to success http://ow.ly/68u5C #retailexp 

Retail Experience Ideas

• Interesting way to try new #retailexp concept: Nordstrom in NYC w alias store, profits committed to charity http://ow.ly/68uho
• It's promising to be an interesting NYC Holiday Windows season w/ Lady Gaga at Barneys! http://ow.ly/68uuy #retailexp 
• Walmart learning that it's not as easy to compete on price http://ow.ly/68uyB #retailexp  
•  Interesting that specialty smaller grocery stores w/ less choice are so successful http://ow.ly/68ucQ #retailexp

Integrating Online with Offline

• Only 6% of US mobile audience uses QR Codes, mostly men: http://ow.ly/68mYD #retailexp So relevant! 
• Retailers, smartphones aren't going away. Time to adapt your #retailexp, no? http://ow.ly/68npW

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or RSS.

Retail Experience in the News - 8/19/11

The 8/19/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week is ready for you!

Retail Related Customer Data

• RT @kamichat: Pew Internet Research releases its report on the use of mobile http://ow.ly/64fnI #retailexp 
• Reaching the highly adaptive mom Q&A http://ow.ly/62ed4 #retailexp 

Retail Experience and Customer Service

• Beware of giving bad service! 2x many peeps tell others about it via @retexperience http://ow.ly/62Vsi #retailexp 
• Jos A Bank: interesting #retailexp success story: http://ow.ly/62TGm "we let the customer tell us" - Do You? 
• Car sites turn to social media: http://ow.ly/62VGp Doesn't sound like the #retailexp had been reinvented tho.  

Retail Experience Ideas

• Brilliant! 5 ways museums R reaching digital audiences [& changing #retailexp] http://ow.ly/62VxO #practicalmktr 
• 3 terrific suggestions for trends about the future: http://ow.ly/62TnL fr Small Business Labs, also good trends source #retailexp 
• Simplicity the key to success for back 2 school mobile #retailexp: http://ow.ly/62U7z Note impo of having a strategy. 
• Nice #retailexp real-life comparison of Apple vs. Micrsoft Stores at Mall of America http://ow.ly/62rDL via @retexperience 

Integrating Online with Offline

• Have you read this FastCo story about Ralph Lauren's digital evolution? Fascinating #retailexp http://ow.ly/62VNu
• @AmiMartin: @WhiteHorsepdx visionary @willreese feature in #fastcompany- Wise Up, Retailers: Smartphones Aren't Going Away http://ow.ly/66IAI #retailexp 

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or RSS.

Retail Experience in the News - 8/12/11

The 8/12/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week is ready for you!

Retail Experience and Customer Service

• Fabulous #retailexp real life story fr @ShelleyRyan via @livepath http://ow.ly/5Wpv4 [re: Chico's]
• How well do you understand who your customer is? http://ow.ly/5WXFg #retailexp

Retail Experience Ideas

• What do you think of this unusual way to add exclusivity to Banana Republic, Mad Men + Gilt Group? http://ow.ly/5WX6b #retailexp
• RT @amimartin: Love this deck about the future of in-store technology. Check out the Bloomingdale fit pods: http://t.co/iurlcB2 #retailexp
• Very cool! Lord & Taylor makes the #retailexp green! http://ow.ly/5WXec What are you doing?
• What interesting #retailexp examples have you come across in malls around you? http://ow.ly/5WXyu
• What are you noticing in your markets re: smaller #retailexp and restaurants? http://ow.ly/5WXzQ

Integrating Online with Offline

• Fascinating! How site search fits into the online #retailexp. Lots insights to be gained! http://ow.ly/5WX8H
• Retailers, are you thinking how to include tablets into your #retailexp? It's the future! http://ow.ly/5WXap
• How Conagra's brands build online communities http://ow.ly/5WXgw #retailexp #practicalmktr
• Integrating the ipad into the #retailexp: http://ow.ly/5WXCv What examples have you come across?

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 8/5/11

Here is the 8/5/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• How boutiques pamper top customers: http://ow.ly/5RfDk Fabulous #retailexp focused on customers ~"hug your customers"
• RT @hyken: 5 Ways To Beef Up Customer Service On Facebook http://t.co/6VEaQau CB: gr8 suggestions! #retailexp
• I like this too! RT @hyken: Customer Service Tips: Gaining The Competitive Edge http://t.co/gW4HIEO #retailexp
• Treating employees like stakeholders & improving overall #retailexp http://ow.ly/5RjUE
• Beware automated tweets & flooring guys who constantly push product. That's not adding value! http://ow.ly/5RB3U #retailexp

Retail Experience Ideas

• Reinventing JCPenney: from Target & Apple new CEO has big job ahead redefining #retailexp http://ow.ly/5RjXv
• RT @fcnewsmag: Exclusivity and sampling: Use big swatches http://bit.ly/mYGVGb #flooring #retailexp
• Where Facebook can shine for global brands: connecting at local level: http://ow.ly/5RBga #practicalmktr #retailexp
• From NRF, Deloitte report on Consumer 2020: reading the signs. What to expect for next 10 years. http://ow.ly/5M4py #retailexp
• RT @fcnewsmag What the fall of #AtlanticCity has to do with #retail http://bit.ly/ps5Pzf #retailexp

Integrating Online with Offline

• Interesting how Michaels is using mobile apps to drive traffic in-store http://ow.ly/5Rk69 #retailexp
• How absolutely refreshing! Domino's posts online order comments on NYC Times Square billboard http://ow.ly/5RjPY #retailexp
• Overcoming #retailexp challenge by connecting with customers via social media: Haralee.com sleepwear http://ow.ly/5RjSX

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 7/29/11

Are you ready for the 7/29/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week?

My favorite story here has to be the first about Martin Lindstrom... Let me know what you think!

Retail Experience and Customer Service

• When did U last spend time w/ yr consumers? Martin Lindstrom on What CEOs can learn fr Siberian Teenagers http://ow.ly/5M2W7 #retailexp
• Focus on truly creating value for customers fr @neicolec http://ow.ly/5M3EF #retailexp
• Amy Africa offers 10 site tweaks to get customers to click BUY http://ow.ly/5M48E #retailexp

Retail Experience Ideas

• This gives new meaning to redefining your #retailexp: town disappears, 1 small business remains http://ow.ly/5M2Oh
• Innovation at retail: Modcloth breaks rules http://ow.ly/5M4h3 #retailexp

Integrating Online with Offline

• 5 ways to use mobile to improve #retailexp in-store http://ow.ly/5LI3E Via @retexperience
•  Facebook places to allow parent/child relationship: Interesting for franchises http://ow.ly/5M3NG #retailexp
• Consumers embrace online yellow pages. Note role of mobile http://ow.ly/5LIRW #retailexp
• To be monitored! Online clothes shopping gets human touch http://ow.ly/5M4eX #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 7/22/11

Drum roll please... Here is the 7/22/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Please stay cool and safe.

Retail Experience and Customer Service

• Sure makes sense to get started in social media with customer service. Delta Story: http://ow.ly/5IDOJ #retailexp
• Interesting perspective on where customers offer feedback, complain http://ow.ly/5Flia #retailexp
• Great customer experience lessons from Red Bull: http://ow.ly/5ID11 via @retexperience #retailexp

Retail Experience Ideas

• So sad. Borders is liquidating... http://ow.ly/5I9qt #retailexp
• New persona perspective: end of demographics/how marketers go deepr w personal data via Mashable http://ow.ly/5IE4K #retailexp
• Facebook popular for retail promotions http://ow.ly/5KyyA #retailexp
• Brilliant! RT @damienjoyce: After Borders, heres gr8 #books story Secret NY bookstore via @npbooks http://tinyurl.com/3d5b8uj #retailexp

Integrating Online with Offline

• Thoughtful use of social to fuel digital engagement from Gap http://ow.ly/5Grcu #retailexp
• Mobile social media usage affects shopping habits http://ow.ly/5Gren #retailexp
• QR Codes in action with potential for dramatic retail change http://ow.ly/5GrPo fr @StoresMedia #retailexp
• Good advice: 5 ways to get started with QR code marketing http://ow.ly/5ID48 #retailexp
• Fascinating perspective on Mall of America's Blog: http://ow.ly/5KxFy #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 7/15/11

Are you ready for the 7/15/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week? Lots of good stuff here...

Retail Experience and Customer Service

• [Love this stuff!] Men respond differently than women to paid vs earned media http://ow.ly/5Ajtx #retailexp Reactions?
• Brilliant! Macy's 'retail MBA' program helps small vendors http://ow.ly/5ARzO #retailexp
• Stuff of legends - Nordstrom customer experience story http://ow.ly/5AM0W How far will U go for your customers? #retailexp
• Designing products to appeal to women. FastCo Design post #1 from Femme Den http://ow.ly/5AMem #retailexp
• Fabulous advice here re: how marketers can court brand advocates http://ow.ly/5Ajsj #retailexp
• Readers Digest refers to my blog interview with @GuyWinch http://ow.ly/5Cr0a [scroll to bottom]. Nice! #retailexp

Retail Experience Ideas

• Interesting how important food is for getting shoppers to spend more time at a mall: http://ow.ly/5F1AF #retailexp
• Reuters on the new retail reality for shaky times http://ow.ly/5ARBZ How R U adapting your #retailexp to bring in shoppers?
• This is an awesome application of the shopping experience! When is it coming to #NYC? http://ow.ly/5BFor #retailexp
• Simpler is better for #retailexp - retailers going smaller to better serve boomer customers http://ow.ly/5ARej
• Fascinating to get glimpse of what's involved downsizing retail footprint http://ow.ly/5AjpO #retailexp
• New Duane Reade flagship store reinvents #retailexp Wow! http://ow.ly/5ALYv

Integrating Online with Offline

• How Century21 integrates social media into the real estate #retailexp http://ow.ly/5ARhb Gr8 insights
• Interesting insights on demographics an online/social use: http://ow.ly/5AR9C Note impo of email #retailexp
• @whitehorse charts in-aisle mobile experience evolution in new report. Where does your retail org stand? http://ow.ly/5CQYk #retailexp

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 7/8/11

Despite it being a short week, I think you'll still enjoy the 7/8/11 links of issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• How do you go about making customers your best advertisers? http://ow.ly/5vu5H #retailexp
• Women around the world: to be courted as customers http://ow.ly/5vUI8 #retailexp
• Lousy 'About Us' pages = missed opportunity to connect with customers http://ow.ly/5vuCx #retailexp

Retail Experience Ideas

• Lots to learn from women entrepreneurs founding online shopping sites & understanding customer needs http://ow.ly/5wBJI #retailexp
• Imagine the efficiencies for business! How social shopping is changing fashion production http://ow.ly/5wBqm #retailexp

Integrating Online with Offline

• Rethinking the circular & putting digital shopper marketing to work http://ow.ly/5wBw1 fr @retexperience #retailexp
• Pay attention retailers: look at how online and in-store work together for customer #retailexp http://ow.ly/5vuER

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, perhaps you would consider subscribing to Flooring The Consumer via email or
RSS.

Retail Experience in the News - 7/1/11

Happy July 4th weekend! Happy Canada Day! Here is the 7/1/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• Data on mobile shoppers: they skew young http://ow.ly/5qD6w #retailexp
• Guess which consumers marketers are ignoring? 50+, urbanites, women. http://ow.ly/5qij9 #retailexp opportunity!
• Consumers, value and #retailexp. How is this reality showing up in your stores? http://ow.ly/5qCDG

Retail Experience Ideas

• New appreciation for old-fashioned #retailexp window dressing & creative mannequins http://ow.ly/5qD8R
• Uniqlo in US: Japanese with NY inflection, direct and simple http://ow.ly/5qD52 #retailexp 

Integrating Online with Offline

• Marvelous! faith-based fashion takes off online http://ow.ly/5qDt1 #retailexp
• Visualize trends: Net-a-Porter Live shows what's hot/not http://ow.ly/5qDuh #retailexp
• QR Codes: where they appear in #retailexp. PS: make sure customers know what they R! http://ow.ly/5qCFz

For previous issues of Retail Experience In The News, see Retail Experience News.

Enjoy and thanks for reading!

--
If you enjoyed this article, perhaps you would consider subscribing to Flooring The Consumer via email or
RSS.