How to Lose Customers: Verizon Customer Experience

Here's a story a friend shared. Yes, it's preposterous and it's a true story.

How to Lose IBM Customers: Preposterous Verizon Customer Experience

Have you encountered a similar situation?

Thanks for reading!

Best,

C.B.

John Cleese Talks Creativity and Business Innovation

If you haven't heard or watched John Cleese discuss creativity, you should. It will inspire you to think differently about the possibilities you face in your business.

Here are my notes and a link to a 36 minute video:

Business Innovation and Creativity Via John Cleese

Thanks for reading and watching!

Best,

C.B.

SAP Radio Highlights Retail Experience Game-Changers

SAP Radio has a fascinating program whereby it invites 'game-changers' to participate in conversation about what's happening in the marketplace. In this article, I recap my experience when the topic was about retail experience:

SAP Radio: Coffee Break with Retail Experience Game-Changers

I'd love to hear your thoughts.

Thanks for reading!

Best,

C.B.