Design, Trends, Customer Experience: Wisdom from Cheryl Durst

If you enjoy reading about trends, and then thinking how they may affect the future, you'll enjoy this article.

Designing Customer Experience: IIDA's Cheryl Durst Talks Trends

Let me know what you think!

Best,

C.B.

Best Business Marketing Blogs of 2012

Do check out my latest blog article on Flooring The Consumer! Not only does it include some amazing business marketing blog resources, but....


Best Business Marketing Blogs of 2012 Include Flooring The Consumer!


Thanks for reading!

Best,

C.B.

Ace Hardware on Customer Loyalty: 3 Lessons

I do love coming across examples of retailers that focus on customers in really smart ways. In this recent article, I share with you perspective from Ace Hardware.

Please read the full article by clicking on

Customer Loyalty and Satisfaction: 3 Lessons From Ace Hardware

Thanks for reading!

Best,

C.B.

Unsolicited Retail Communications Via Text or Email

Have you been duped into receiving unsolicited emails or -worse yet - text messages? Here is my rant on that topic and why opting-in is the way to go:

Get More Customers? Offer Opt-in Email, Text Messages

Thanks for reading!

Best,

C.B.

Thoughtfulness in the Retail Experience: Zipcar, Nufloors Coquitlam

Whenever I come across signs of thoughtfulness in the retail experience, I appreciate it. In this article, I share with you examples from Zipcar [thank you, Gary Petersen!] and Nufloors Coquitlam in British Columbia [thank you, Cynthia Dean!].

You may read the article by clicking on the link:

What Goes Into a Thoughtful Retail Experience?

Let me know what examples you've come across in your retail travels that have caught your attention.

Let me know, too, how you demonstrate thoughtfulness in your business?

Thanks for reading!

Best,

C.B.

Does 'Green' Feel Good? 5 Tips

Do you celebrate 'green' or are you skeptical? Here are 5 tips for ensuring that green feels good to you and your customers:

Sustainability and Flooring Marketing: 'Green Should Feel Good'

Thanks for reading!

Best,

C.B.

Retail Experience in the News: Link for Updates!

If you are looking for my weekly updates on Retail Experience in the News, you will find them on the Simple Marketing Now website.

More specifically, click on Retail Experience in the News on Flooring The Consumer.

Any questions or observations, please let me know.

Thanks for reading!

Best,

C.B.

Uniqlo's Retail Experience Offers 2 Business Marketing Ideas

I love coming across new retail experience examples, particularly when they offer ideas for reconsidering the tried and true... This latest blog article is inspired by Uniqlo which recently opened two stores in NYC, in addition to its SoHo store: on 5th Avenue and on 34th Street.

To read the article, click on...

Two Small Business Marketing Ideas From Uniqlo

Comments welcome!

Thanks for reading.

Best,

C.B.

How to Use eMail to Not Generate Retail Business!

Here is my latest post inspired by the onslaught of email messages I received from retailers over the holidays. Were you in the same boat? What did you think of the experience?

Check out How Not To Get More Business: 7 eMail Retail Experience Horrors! and let me know what you think... and what you would add to the list!

Thanks for reading.

Best,

C.B.

Megabus Inspired Customer Experience Musts!

Happy New Year 2012!

My newest post was inspired by my holiday travels to Washington, DC.  The article is titled MegaBus Customer Service Experience: Communication Matters and refers to three recommendations for ensuring a memorable customer experience.

I welcome your comments.

Best,

C.B.