Retail Experience in the News - 10/15/10

Here is the 10/15/10 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

This has to be customer service focused week! Notice the focus on local preferences and trends and successfully differentiating oneself as a result of intense focus on customers.  How would you apply that to your business?

Retail Experience and Customer Service

• How do you gain insight from data? Latest #retailexp post: http://su.pr/2TVpPs
• Americans expect unprecedented levels of service 1 in 5 value gd service over gd food! http://bit.ly/cO1RN3 #retailexp
• Fancy that: customers want relationships not lo prices! Ck out response to ethical http://bit.ly/a3U844 fr @retexperience #retailexp
• Even for behemoth Amazon, impo to pay attn to consumer trends, incl local http://bit.ly/aM6jKt #retailexp
• It's impo to focus on local tastes/preferences http://bit.ly/9ixdYN #retailexp [love this angle] 
• Fascinating! Mitchells Stores whose owner wrote Hug Yr Customers expanding west for growth http://bit.ly/dnWdE0 #retailexp
• Great story about music store paying attn to customers & trends. Notice impo of quality content! http://bit.ly/cKHxBQ #retailexp

Retail Experience Ideas

• NYT's interview with Starbucks Howard Shultz, motivation, interviewing, respect, passion http://nyti.ms/dnBETe #retailexp
• I love hearing how businesses use geolocation. Examples in NYT article http://nyti.ms/9RRhjc #retailexp
• Calvin Klein Store in Manhattan inspiration for Trappist Monks http://bit.ly/c2RynP #retailexp w/ higher calling!
• Zappos' Hsieh inspired by virgin's Branson. This will be worth watching! http://bit.ly/d5HAVa #retailexp
• Chipotle's secrets to success fr. Steve Ells http://bit.ly/b6IcZv #retailexp

Integrating Online with Offline

• Fitting Room goes hi-tech at Macy's http://bit.ly/9ATkr9 Hasn't this been done B4? How does this differ? Anyone tried it? #retailexp
• How web is changing fashion marketing fr Mashable. Ideas re: LOFT http://bit.ly/bxRHzA #retailexp [interestingly sponsored by Nordstrom]
• Eight O'Clock Coffee crowdsources packaging redesign http://bit.ly/cwbV0T #retailexp

Enjoy and thanks for reading!

For previous issues of Retail Experience In The News, see Retail Experience News.

Graphic Created Via Wordle.