Retail Experience in the News - 12/17/10

Here is the 12/17/10 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

This issue may qualify as the 'customer service' focused one given how many interesting & related stories I came across!

Retail Experience and Customer Service

• Newsweek's 10 best stores for customer service http://ow.ly/3nHT6 #retailexp 
• Shoppers prefer smartphones over retail store associates says survey http://ow.ly/3mUoJ #retailexp
• Retailers, be warned! Remember to greet customers when enter store http://ow.ly/3o20e #retailexp 
• Highlights impo of consistent comms RT @customerthink: Is customer satisfaction exploited by the fine print? http://bit.ly/etnwVq #retailexp 
• Have U noticed: military causes stand out this holiday: http://ow.ly/3pKR1 #retailexp

The Economy/Consumers

• Pew Research: older gens catching up on web http://ow.ly/3qhZK #retailexp #practicalmktr

Retail Experience Ideas

• Fascinating: listening to customers leads lululemon to stink-free yogawear http://ow.ly/3o22Z #retailexp 
• IKEA gives employees bicycles. In keeping w tagline "life-improvement store" http://ow.ly/3oXEm #retailexp 
• Love the questions @retailprophet asks in 'we don't need no stinkin badges' http://ow.ly/3pmuZ It's the #retailexp that matters, no?

Integrating Online with Offline

• Beware mobile! Phone-wielding shoppers strike fear into retailers http://ow.ly/3qieN Lots implications for #retailexp
• Did you know? Best Buy has created media network with focus on educating & branding http://bit.ly/f1Ewq8 #retailexp
• This is different: Russell Simmons uses Pandora to promote Simmons Jewelry - Facebook angle, too http://ow.ly/3pmRl #retailexp
• Care to attend a virtual Thermador dinner party? Here's how http://ow.ly/3pL8D It's about educating vs. selling #retailexp

Enjoy and thanks for reading!

For previous issues of Retail Experience In The News, see Retail Experience News.

Graphic Created Via Wordle.