Retail Experience In the News - 10/8/10

It's Friday! Time for your dose of the latest in Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week ending 10/8/10.

By the way, quite a few mobile related stories here. Definitely a trend to watch. What are you seeing as customers come into your stores? What are they doing with their mobile devices that they weren't doing before?

Retail Experience and Customer Service

• On customer service and employee happiness/involvmnt: SouthWest airlines http://bit.ly/dfc5mv #retailexp
• Customer service more important than ever despite consumers spending less fr @retexperience http://bit.ly/aenYpm #retailexp
• 5 ways for retailers to connect better with shoppers per @MitchJoel http://bit.ly/bLb0Eb Must read #retailexp

The Economy/Consumers

• Per Pew, majority of Americans research products online http://bit.ly/961bLR #retailexp
• More perspective on Pew research: more people grab mouse instead of car keys http://bit.ly/bJoH59 #retailexp 
• R U paying attention to your shopper's purchase patterns? Walmart is http://n.pr/bjlZdc #retailexp
• Interesting data re mobile, search, intent to purchase http://bit.ly/ad0v7y #retailexp 
• More data on web searchers: tenacious, modify search terms to find what want http://bit.ly/aAIwnF #retailexp

Retail Experience Ideas

• Urban Outfitters Glen Senk says mobile will totally reinvent #retailexp. Video: http://bit.ly/aCmZD1
• @polinchock Check out the 'Fitting Room Magic' tech at Macys Herald Square...let me know what you think about it. #custserv #retailexp
• Salvation Army steps up drive for cast offs. Unexpected repurcussions fr downturn http://bit.ly/crtAex #retailexp
•  Southwest marketing VP shares 10 social media lessons http://bit.ly/cA0HpF #retailexp 

Integrating Online with Offline

• Love this Inc. story re: Van Leeuwen Artisan Ice Cream wh @Polinchock & I saw during our June #retailexp tour http://bit.ly/cwt62K
•  Retailers are you ready for a future where consumers use smartphones to shop around? http://bit.ly/dqlhho #retailexp
• Retailers, are you ready for smartphone-based purchasing in 2011? http://bit.ly/92PbJe #retailexp
• Southwest integrates online/offline, offers advice to retailers http://bit.ly/cA0HpF #retailexp 
• Next Gen of geo-location apps interesting for customer loyalty http://bit.ly/9Sd9Eq #retailexp via @RetailProphet @stephfierman
• Fascinating 2 read how Louis Vuitton embraces social media marketing 2 engage w fans http://bit.ly/bka2jj #retailexp TU @stephfierman
• Neiman Marcus delivers multichannel luxury service. Lots gr8 ideas for blending on/offline here http://bit.ly/bKloY0 #retailexp  

Enjoy and thanks for reading!

For previous issues of Retail Experience In The News, see Retail Experience News.

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