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Monday, April 02, 2012

Zappos Online: Powered by Customers!

My latest blog article explores Zappos Online. There, too, customers are at the forefront!

I invite you to read and share your comments.




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Reminder: Please, no self-promotional or SPAM comments. Don't bother if you're simply trying to build inauthentic link juice. Finally, don't be anonymous: it's too hard to have a conversation. Thanks, CB

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