What Matters for the Customer Experience?

Following up on the last article assessing the state of customer experience, I think you'll enjoy:

5 Trends for 2013: What Matters for the Customer Experience?

Let me know if you think these trends still hold, and whether you've noticed new ones emerging.

Thanks for reading.

Best,

C.B.

Assessing the Customer Experience in 2013

Here we are at the midpoint for 2013, just in time for assessing the customer experience.

Here's perspective on that topic:

What's Ahead for the Customer Experience in 2013?

Do you agree? Disagree? Is the year shaping up to be what you expected?

Let me know!

Thanks for reading.

Best,

C.B.