Retail Experience in the News - 1/14/11

Wow! Already here is the 1/14/11 issue of Retail Experience in the News...  recapping the latest articles and links shared on Twitter with the #retailexp hashtag this past week.

Retail Experience and Customer Service

• Love that Umpqua Bank is redefining #retailexp fr @retexperience http://ow.ly/3ASsZ by @JeanneBliss | @umpquabank Thanks, TeriLou. 1st learned re: U @ Forrester event. Love how focused U R on customers & #retailexp cc @stevefurman 
• How many of you are thinking about your hispanic customers? Study: hispanics R ideal online customers http://ow.ly/3Cfc4 #retailexp
• Make social part of company culture; listen & love customers http://ow.ly/3CWXN #practicalmktr & #retailexp 
• How businesses will use social media. I like customer service focus predxn. http://ow.ly/3BAxP #retailexp

The Economy/Consumers

• Lots fascinating insight in Mintel's 2011 consumer trends http://ow.ly/3ASEv #retailexp Note: women, apps & retail experience
• FC Infographic: how the economy has changed us http://ow.ly/3AT1k #retailexp 

Retail Experience Ideas

• Intriguing view of #retailexp innovation. Note Paco Underhill comment in 3rd 2 last para fr NRF 100th show http://ow.ly/3BALI
• Doneger's David Wolfe shares past & future of fashion. Ready of rediscovery of good taste? #retailexp http://ow.ly/3BAPr
• Big grocers sound like department stores: stuck in middle and making changes http://ow.ly/3CWNn #retailexp
• uniqlo getting back to basics to compete ag H&M, Zara #retailexp http://ow.ly/3CWPY

Integrating Online with Offline

• Catch a glimpse on the #retailexp of the future: http://ow.ly/3DDaG Integrated!
•  Lots of gd #retailexp perspectives in this interview w Petco web strategy mgr "Mobile as critical in-store conduit" http://ow.ly/3A03N
•  Location based marketing is more than the check-in http://ow.ly/3CfHa Which R best #retailexp examples?
• Talk about integrating offline & online #retailexp: make yr store more like website http://ow.ly/3CWUl 
• Fabulous! H&M turns to fashion blogger for next collections http://ow.ly/3CWRs #retailexp 

Enjoy and thanks for reading!

For previous issues of Retail Experience In The News, see Retail Experience News.

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