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Friday, December 07, 2007

The 3 "Staying Top of Mind" Marketing Tips Challenge

"Top of Mind" originally uploaded by Tatah.
Chris Brown from Branding & Marketing recently passed the "Staying Top of Mind" Challenge on to me.

Here is the challenge: List the 3 best Staying Top of Mind marketing tips. The idea is:

+ It shouldn't take a lot of time to execute
+ It shouldn't feel too much like an ad or be in your face
+ It should help your customers or potential customers think of your services.


What a fascinating and relevant challenge! We're busy, bombarded with meaningless messages, stretched and stressed for time. Yet, we also appreciate respectful efforts to forge valuable relationship.

How to create value? Hmmm.

Well, what doesn't offer value?

Take this situation. The regional representative for Corporate Express regularly calls me. He's obviously being graded on how many calls he makes to his customer list, and I'm on it. These are forced, awkward efforts to tell me about the latest, greatest office product deals. The calls are useless and waste my time.

Here's why. I'm an online customer and order specific items [paper, toner] when I run out. I'm not ordering for a large office and yet that's what these calls are geared toward. Does that make sense?

I much prefer an email acknowledgement that offers guidance on how to handle a problem. Even better is a paper or email reminder [as my online pharmacy Medco does] that I'm due for a refill, with a link to the items I normally order. That represents value to me.

Jack Mitchell epitomizes this type of intelligent staying top of mind thinking in A Good Hug is Worth and Hugs or Relentless Customer Focus! Isn't it about considering and anticipating all aspects of the relationship?

Since relationship is what it's all about, here are my tips:

+ Acknowledge and thank at every opportunity: in person, via email, or through handwritten notes. Feature people and companies in relevant work [presentations, blogposts, referrals] and let them know about it.

+ Use any system that works for you to keep track of dates, ideas, people that you associate with a person so you have a reason to connect in a timely manner.

+ Constantly be on the lookout for relevant links, photos, or articles of interest and forward those as appropriate via email, twitter, snailmail.

Do you remember how Melanie Griffith in Working Girl constantly read newspapers and magazines looking for connections? We're lucky in that the Internet and blogs make that easier than ever. We have Google alerts, Technorati, del.icio.us... Our challenge, though, is to bridge the virtual world with the world that most of our clients, customers, consumers and family still live in, gently taking them by the hand to initiate and welcome them into what's available digitally.

Isn't that a way to offer value, build relationship and stay top of mind? Especially when doing it in a genuine and selfless way.

In turn, I pass the "Staying Top of Mind" Marketing Tips challenge to:

+ Brad Shorr at Word Sell: he recently honored me with The ClueTrain Manifesto. Talk about never forgetting someone!
+ Maria Palma at Customers Are Always: I consider her the ultimate resource for top of mind customer service
+ Arun Rajagopal: his amazing marketing efforts landed a mindblogging coup for The Age of Conversation.

Thanks, Chris, for inviting me to participate! [Note: I hope you're as excited as I am that it didn't take four months to respond as Northern New Jersey and Me: Perfect Together! did.]

And, Becky Carroll has some terrific responses to this challenge in Staying Top of Mind with Customers.

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Thursday, December 06, 2007

Color-Emotion from Mohawk - Part II: White

Color-Emotion, Mohawk's 2007 Color Forecast continues with a focus on White.

[If this is your first visit, this story started with
Flooring Inspiration From Mohawk and Color-Emotion From Mohawk - Part I which represents Mohawk's 2007 color presentation developed by Vickie Gilstrap and her very creative staff: Nathan Hammett, Lauren Campbell, Luanne Holloway, Rebecca Frazee, Cliff Lyles, Susie Bell, Katherine Bugsch, and Michael Thompson.]

White is predicted to have such an impact this season that we felt it deserved to have a section all its own.

White is known for purity, always clean and fresh.

This is the shade of innocence and peace. From the first snowfall of the season, to the pristine sands of a tropical beach, or the delicate petals of a white rose, white is pure and untainted by outside influences.

From what was once known as the total absence of color, white products are standing alone in the home place for 2007 and beyond.

Whether brilliant white for a minimalist modern look... or a sweet creamy white to dress up a bedroom, white can make a room look larger, cleaner and more elegant.

Like many of the trends this year, the move toward white originates in many ways with the Green Movement. Al Gore flashed melting ice caps before our eyes and Time Magazine dedicated an entire issue to global warming.

The interest has been magnified by the recent release of several environmentally themed films such as Happy Feet, An Inconvenient Truth and The March of The Penguins.

All of the attention toward the Arctic reminds us of the beautiful, clean, unpolluted color of white.

With all of this attention, penguins and polar bears are showing up everywhere. Donghia introduced "Tuxedo", a 100% silk fabric covered with penguins in various poses.

Ralph Lauren thought white to be very important. They are promoting over 60 shades of white, from clean, bright white to the warmest ecru. They are a beautiful complement to any decor, whether rustic or modern.

Badgley Mischka and J. Mendel both sent out white-clad models first for their Spring 2007 Runway show.

As white moves forward, it brings many standard compliments: black will always go well with white. This combo has been spotted before, but as it shifts upscale, it will become predominantly white with black touches.

Another change to black and white is the addition of bone.

One will find plenty of white used with "Glitz and Grey Tones." These shades with white are used by designers to capture the feel of an heirloom photograph by using multiple grey tones to build a grey scale.

Lace is the most popular fabric form associated with white. For the home, this lace-y statement is interpreted almost exclusively as surface design rather than fabric, showing as pattern etched in glass, mimicked through bead work and stenciled on walls.

Kitchens and dining rooms feel clean and roomy in shades of white. And whose kitchen ever feels too clean?

Entryways and foyers are open and inviting in tones of white. "White" living areas create a sense of space and are inviting for group entertaining.

All this doesn't necessarily mean that our customers will be clamoring for stark white carpet. It means they will be looking for a beautiful complement to white tones.

Look for white and its shades of freshness and light to soothe the mind and become a perfect backdrop to the beauty of the world around us.

Next: Going For Baroque

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Tuesday, December 04, 2007

Color-Emotion from Mohawk - Part I

As mentioned in Flooring Inspiration From Mohawk, I am very excited to share with you - courtesy of Vickie Gilstrap, Vice President, Residential Color and Design, for Mohawk and Karastan Woven Product Development - Mohawk's 2007 color presentation. [Note: This is the first of five posts.]

The American Consumer is made up of different genders, age groups, and cultural backgrounds.

I think we all agree that color selection is very important. You can make a statement with color; you'll get a reaction to color. But, color is a very personal choice because emotion comes into play. Different people are going to see, appreciate and accept color in different ways.

That sets the backdrop for the first board entitled "Color and Emotion."

RED: We know that red creates images of excitement, power and strength. Red causes the pulse to increase and blood pressure to rise. It's a medical fact that when one sees red, adrenaline is released into the bloodstream and prepares us to take sudden physical action. When we see red, our sense of smell improves, taste buds become sensitive, and appetite improves. Red would not be good if you're on a diet.... but, if you own a restaurant, touches of red could contribute to your success.

Studies have shown that people will gamble and spend more when under red lights. We are more willing to take chances when surrounded by red.

Red is the first of several colors that have become symbols of a movement:

+ The 'Red Initiative' was begun by U2 Frontman Bono and Bobby Shriver [Chairman of Data-Debt/AIDS/Trade/Africa]. They wanted to find a way to get big business excited about the fight against AIDS, so they conceived of the 'Red Initiative' as an opportunity for major brands to create new brands and services that inspire people who want to enjoy their life and do something positive for others.

+ American Express was the first [product] Red available. Since then, other iconic brands such as Gap, Armani, Motorola and Apple have embraced the concept launching stylish apparel, shoes, sunglasses, mobile phones, and iPods. Every product generates money that is contributed to the global fund to help fight AIDS in Africa.

People who prefer red usually have a great zest for life and are passionate in their pursuits. Decorate with red when you want to bring a warm excitement or add drama to a setting.

But, a funny thing happens when white is added to red. The color takes on an entirely new attitude, creating feelings of innocence, tenderness and softness. Or perhaps it creates images of romance, intimacy or bliss.

PINK: Pink is another color that has created a new identity through global marketing campaigns. We recognize the pink ribbon as a symbol of breast cancer awareness.

While many pink products were created with females in mind, this color has crossed gender lines and is accepted by males and females alike.

Pink is a calming color which soothes our emotions and relaxes our body. For this reason, pink is the perfect color not only for the bedroom, but any area where relaxation is the desired effect.

People who prefer pink are the soft, tender friends. Romantic and refined, they are upset by violence of any kind. If you love pink, you are most likely very talented, but possibly not overly ambitious.

PURPLE: The purple person is mysterious and highly creative with a quick perception of spiritual ideas. People who consider themselves unique often choose purple.

Historically, the color purple was always associated with the magical, the spiritual, the secretive, and the dark. In ancient times, it was considered the most precious and valuable of dye colors because of its ties to royalty and nobility.

Although the color purple was not highlighted on the runways last fall, it is expected to gain influence and status throughout 2007-2008. We feel it is important to keep a close watch on the apparel industry, as that is where most color and design trends begin. Since purple is a combination of both red and blue, it can work as either a warm or cool color.

We see a new surge of purple products in home decor; however, most are targeted toward juvenile markets at this time.

Purple can be overpowering at times so it is not the color for everyone. But, if you want a dynamic setting with magical or spiritual undertones, purple is the perfect selection.

BLUE: Blue is universally regarded as the color of the spirit. Its influence from nature is pulled from both the sky and water, leading blue in two very different directions. With blue comes images of eternity, truth, peace, tranquility and serenity.

As America's favorite color, blue has flooded the marketplace, catering to all age and ethnic groups, indoors and out. With its peaceful and serene qualities, blue is an excellent choice for the home. It works particularly well on ceilings, or in small cramped, windowless spaces to alleviate claustrophobia.

People who choose blue as their favorite color are thought to be trusting and sensitive to the needs of others. These same qualities can cause the person to be deeply hurt if that trust is betrayed. Must also be careful of perfectionist tendencies.

GREEN: Of the 8-10 million colors the human eye can see and define, green covers the widest range. The color green is known to stir feelings of health, harmony, balance and restfulness.

As another favorite of the American consumer, green products have saturated the marketplace for the past 25 years. But as concern for the environment increases, greens influenced by nature are the hot look, many times standing where neutrals would have been used before.

Green has also created its own identity. Green design, green products, green building practices, all relating to and creating images of the planet and our environment.

People who choose green are thought to be more stable, balanced, kind and generous.

YELLOW: Yellow is know for being energetic, life-giving, joyful and outgoing. And yellow represents color with an enduring history as a symbol of hope and optimism. Yellow ribbons were worn by women in the 1800s while waiting for their husbands to return home from wartime cavalry. Obviously, this tradition is still carried on today.

More recently, the Lance Armstrong Livestrong Foundation adopted the yellow wristband as a show of support for people fighting and surviving cancer.

In the home, it is an excellent color to draw the eye to areas where attention is needed. And, because it is so sunny and cheerful, yellow can be used to brighten any setting. The association of yellow to the sun is universal. Yellow is luminous and warm and so are the people who prefer it. They are thought to be original and creative.

BROWN: Steady, stable, natural, rugged. Brown represents all the nurturing, life-sustaining, down to earth qualities of Terra Ferma, the very shade of earth itself.

From the beginning of time, nature has been abundant with a wide variety of brown materials to build human habitats with. Such as wood, clay or stone. Because it is ever present in the earth, brown is very easy to live with. Few people claim brown as their favorite color, yet we surround ourselves with it. Brown is viewed as comfortable and protective.

A preference for brown means that you have a steady, reliable character with a keen sense of duty and responsibility. This group loves simplicity, comfort, quality and harmony.

ORANGE: Orange tones are seen as gregarious, fun-loving, and highly energetic.

You see a lot of orange in the food packaging business. As the link between red and yellow, orange takes its traits from both. From red, orange borrows the ability to stimulate the appetite; from yellow it creates high energy. Orange can make you hungry and you want it now! It's no coincidence that several fast food chains have used this color to great advantage.

Children respond very well to orange. It's the color of gumdrops, Popsicles, their first goldfish they won at a carnival, the color of Hallowe'en. To them, orange is a friendly and happy color they associate with pleasurable experiences.

Orange comes and goes in the apparel markets. This season, we see the brighter shade enticing more youthful consumers, while more muted tones are looked on favorably in more mature settings.

In the home, orange creates a warm, welcoming presence. Lighter, peachy tones flatter the skin and provide an excellent backdrop in bath or dressing areas.

Lovers of the color orange work and play hard. They are adventurous and enthusiastic. They like to be with people, their ideas are original and they possess great determination.

Which is your favorite color? Take this poll and see how you express color. [Email subscribers, you may need to go to Flooring The Consumer to participate in the poll.]



Next - White.

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O!Blog Outstanding Blog Meme

What a fascinating week!

First, Brad Shorr informs me that I am his 500th comment. 500 Comments for Word Sell, and a Lucky Winner! means that I get my very own copy of The ClueTrain Manifesto.... Incredibly cool!

And, then, Timothy Johnson publishes O! Blog announcing a new meme that Troy Worman has started: the O!Blog Outstanding Blog Meme. I was a bit distracted and wasn't quite sure what to make of this until I saw Sandy Renshaw's post Recognizing Outstanding Bloggers.

Then it hit. Just about this time last year Mack Collier started something similar [remember the Z list?]. Methinks the holidays are upon us!

Sandy describes What's a meme? in case you're not sure.

Here follows a list of outstanding bloggers representing outstanding resources... My additions appear at the end.

100 Bloggers, 37 Days, 3i, 43 Folders, A Clear Eye, A Daily Dose of Architecture, The Agonist, All Things Workplace, All This Chittah Chattah, Angela Maiers, Antonella Pavese, Arizona High Tech, A Writer’s Words, An Editor’s Eye, Badger Blogger, Bailey WorkPlay, Being Peter Kim, Brett Trout, Best of Mother Earth, Beyond Madison Avenue, Biz and Buzz, Bizhack, BizSolutions Plus, Blog Business World, Bloggers Showroom, Blogging for Business, Blogher, Blog Till You Drop!, Bob Sutton, Brain Based Business, Brains on Fire, Brand Autopsy, The Brand Builder Blog, Branding and Marketing, Branding Strategy, Brand is Language, BrandSizzle, Brandsoul, Bren Blog, Business Evolutionist, Business Management Life, Business Pundit, Business Services, Etc., Busy Mom, Buzz Canuck, Buzz Customer, Buzzoodle, Career Intensity, Carpe Factum, Casual Fridays, Change Your Thoughts, Chaos Scenario, Cheezhead, Chief Happiness Officer, Chris Brogan, Christine Kane, Church of the Customer, Circaspecting, CK’s Blog, Come Gather Round, Community Guy, Confident Writing, Conversation Agent, Converstations, Cooking for Engineers, Cool Hunting, Core77, Corporate Presenter, Crayon Writer, Creating a Better Life, Creating Passionate Users, Creative Think, CRM Mastery, Crossroads Dispatches, Cube Rules, Culture Kitchen, Customers Are Always, Customer Service Experience, Customer Service Reader, Customers Rock!, Custserv, Craig Harper, Daily Fix, Dawud Miracle, Dave Olson, David Airey, David Maister, David S Finch, Design Your Writing Life, Digital Common Sense, Director Tom, Diva Marketing, Do You Q, Duct Tape Marketing, Empowerment 4 Life, The Engaging Brand, Essential Keystrokes, Every Dot Connects, Experience Architect, Experience Curve, Experience Matters, Extreme Leadership, Eyes on Living, Feld Thoughts, Flooring the Customer, Fouroboros, FutureLab, Genuine Curiosity, Glass Half Full, The Good Life, Great Circle, Greg Verdino’s Marketing Blog, Hee-Haw Marketing, Hello, My Name is BLOG, Holly’s Corner, Homeless Family, The Idea Dude, I’d Rather be Blogging, Influential Marketing, Innovating to Win, Inspiring & Empowering Lives, Instigator Blog, Jaffe Juice, Jibber Jobber, Joyful Jubilant Learning, Joy of Six, Kent Blumberg, Kevin Eikenberry, Learned on Women, Life Beyond Code, Lip-sticking, Listics, The Lives and Times, Live Your Best Life, Live Your Inspiration , Living Light Bulbs, Logical Emotions, Logic + Emotion, Make It Great!, Making Life Work for You, Management Craft, Managing with Aloha, The M.A.P. Maker, The Marketing Excellence Blog, Marketing Headhunter, Marketing Hipster, The Marketing Minute, Marketing Nirvana, Marketing Roadmaps, Marketing Through the Clutter, Mary Schmidt, Masey, The Media Age, Micropersuasion, Middle Zone Musings, Miss604, Moment on Money, Monk at Work, Monkey Bites, Movie Marketing Madness, Motivation on the Run, My 2 Cents, My Beautiful Chaos, Naked Conversations, Neat & Simple Living, New Age 2020, New Charm School, Next Up, No Man’s Blog, The [Non] Billable Hour, Note to CMO, Office Politics, Optimist Lab, The Origin of Brands, Own Your Brand, Pardon My French, Passion Meets Purpose, Pause, Peerless Professionals, Perfectly Petersen, Personal Branding , The Podcast Network, The Power of Choice, Practical Leadership, Presentation Zen, Priscilla Palmer, Productivity Goal, Pro Hip-Hop, Prosperity for You, Purple Wren, QAQnA, Qlog, Reveries, Rex Blog , Ririan Project, Rohdesign, Rothacker Reviews, Scott H Young, Search Engine Guide, Servant of Chaos, Service Untitled, Seth’s Blog, Shards of Consciousness, Shotgun Marketing, Simplenomics, Simplicity, Slacker Manager, Slow Leadership, Socially Adept, Social Media Marketing Blog, Spare Change, Spirit in Gear, Spooky Action, Steve’s 2 Cents, Strategic Design, Strength-based Leadership, StickyFigure, Studentlinc, Success Begins Today, Success Creeations, Success From the Nest, Successful Blog, Success Jolt, Talk to Strangers, Tammy Lenski, Tell Ten Friends, That Girl from Marketing, Think Positive!, This Girl’s Weblog, Thoughts & Philosophies, Tom Peters, Trust Matters, Verve Coaching, Viral Garden, Waiter Bell, Wealth Building Guy, What’s Next, Writers Notes, You Already Know this Stuff, Zen Chill

My additions:
Masi Guy Tim Jackson
Kami Huyse's Communication Overtones
Brad Shorr's WordSell
Robyn McMaster's Brain Based Biz
Stephanie Weaver's Experienceology
Susan Abbott's Customer Experience Crossroads
Being Peter Kim
Arun Rajagopal
Kris Hoet's 'Cross The Breeze
Max Kalehoff's AttentionMax

It's an honor to be in such fine company. Thank you!

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Monday, December 03, 2007

Flooring Inspiration From Mohawk

I love witnessing the transformation of abstract concepts into practical yet delightful products.

You can't get more practical than with floor covering materials, especially carpet. However, you can definitely get more inspired and fashionable. So, when there's a chance to observe how the masters of broadloom sift through market information and combine that with color & design trends to create new products, I get very excited!

On 11/9/2007, I had the pleasure to visit the Mohawk color & design division for residential carpet in Calhoun, GA. Unfortunately, it was a quick visit, but I do hope I can visit again and absorb more.

I got to talk to Vickie Gilstrap, Vice President, Residential Color and Design, for Mohawk and Karastan Woven Product Development. She is responsible for color and design across all broadloom styles, and for some beautiful new carpet collections....

Vickie invited me to see the color & design workspace where the walls capture a floor to ceiling quarterly snapshot of the best selling styles and colors across price points and manufacturing styles.

These photos don't do justice to the scope of the project. I do hope, though, that they convey to you the massive scale of the undertaking. I couldn't get over how how visual the overall effect was, and how enormous!

The visual part really caught my attention: it's the first time that I've seen the pulse of consumer carpet preferences captured this way. Normally, it's all about numbers: yards and dollars, and not about colors and constructions. This method calls attention to trends as they happen.

To my untrained eye, this looks to be an insurmountable undertaking. But, Vickie and her team's trained eyes can track subtle nuances or changes in consumer color preferences. Combined with their other color research, they are able to identify a color trend in its infancy and forecast what the next 12-18 months might bring.

The next magical aspect about visiting the color & design studio, was getting up close to Mohawk's 2007 color presentation trend boards.

Trend boards from past years adorn the walls in this Mohawk building. They are dimensional, intense, filled with details and great fun to absorb. To see the current ones was an unexpected treat. And, then, to experience in great detail all of the trends that these boards capture absolutely inspiring!

I plan - thanks to Vickie - to share those with you in all of that detail in upcoming posts.

To whet your appetite, the presentation addresses the notions of Color and Emotion in five separate stories:

+ Color-Emotion
+ White
+ Going For Baroque
+ Desert Neutrals
+ Eco-Chic/Eco-Elegance

So, please join me on a colorful, emotion-packed, inspiration-filled journey that will enthrall you and encourage you to experience the world in new ways!

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Saturday, December 01, 2007

2007 Stand On A Better World Winners

Le store originally uploaded by Brigitte Chanson.
Mannington Mills has recently announced the winners of the Stand On A Better World awards for 2007.

If you remember, I wrote about the 2007 program in Flooring It Differently By Standing On a Better World. Now, we get to learn about the winners.

This is the third year of the Stand On A Better World awards, and it's humbling to witness the good that so many women around us do.

Drum roll, please!

Per the press release, "Whether it’s giving a child a second chance at life, helping blind children learn to read, or providing healthcare to desperate families in Latin America, the three recipients of the 2007 Mannington Stand On A Better World Awards are working to change the future."

"...The awards are given in three categories: Local, National and Global. This year, a fourth category was added – the “Your Better World” Award – where the public voted online to pick their favorite candidate. More than 26,000 people voted for this new award."

And the award recipients are:

+ For the Local Award: Barbara Drennen – Kent, Wash. She formed the Pediatric Interim Care Center Pediatric Interim Care Center, which - per Floor Covering Weekly 's article "Mannington awards honor women" from 12/19-26/2007 - "is the first and only 24-hour, non-profit center that provides short-term care for drug-exposed infants."

+ For the National Award and the "Your Better World Award": Debra Bonde – Livonia, Mich. who founded Seedlings Braille Books for Children to make low-cost/high quality Braille books available to children. [This is something I've always been in awe of as my French grandmother routinely translated books into Braille. I have memories of her, seated in her room, with special paper, a guide and a pick-like instrument to poke holes into the paper. And when she finished, she would hand deliver the book.]

+ For the Global Award: Nancy Press, Ph.D. – Portland, Ore. She launched Child Aid to help families in Latin America gain access to healthcare and education, first with hearing aids, and now with a multitude of programs.

As announced at the November 15th award ceremony, the grand prize winner is Barbara Drennen – Kent, Wash.

I'm inspired!

If you know of a woman who should be nominated, the next opportunity will be for the 2008 Stand On A Better World Awards in early April 2008.

For information about the 2006 program, see Enhancing The World Around Us and Making The World A Better Place.

Disclosure: Mannington is our customer on the contract carpet side of our business.

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Thursday, November 29, 2007

Northern New Jersey and Me: Perfect Together!

Way back in late July, Robyn McMaster tagged me in East Koy Four Corners - My Home Town. I was stunned by her descriptions and images and enthralled with the mental picture that Robert Hruzek's meme - called My Home Town - a New Meme - generated [be sure to check out Bob's Home Town, too].

I got a bit side-tracked since then [it's only been 4 months]. Luckily, as Robyn originally tagged me for NYC, and I had the opportunity this week to take fresh pictures, I no longer need to hold back.... And I won't limit myself to NYC!

I first experienced New York City during college. During one visit [to a French friend of the family whose cheap apartment in the Bronx I eventually moved into], I remember being awed by the verticality of Fifth avenue. I madly snapped black & white photos of buildings, of parks, or bridges.

I love walking the streets of NYC. Everywhere you look, there are delights - from unusual architectural details, to inspiring store window displays, to preposterous neon lights around Times Square... I love how a neighborhood changes character within just a few blocks, and how intensely different one neighborhood is from another. People watching is beyond description.

From the Bronx, I moved to Park Slope, Brooklyn, to the very neighborhood where my father was born [the rent increased dramatically, but it was trendier!]. Shortly thereafter, I moved to Fort Lee, New Jersey.

New Jersey took some getting used to as I needed a car to get around, unless city bound. Nonetheless, having now lived in New Jersey longer than anywhere else, I have decided that New Jersey and Me are Perfect Together [to paraphrase former governor Tom Kean].

Per the question that Bob asks for this meme: What, in your opinion, is or are the most amazing, unusual, strange or just plain weird things about where you live?

Write a post answering the above question, then tag a few folks (choose your own number). Don’t limit yourself to just one thing, either – in fact, the more, the merrier. PLEASE include photos as appropriate (to amaze us all, and, you know, prove you’re not kidding – we all know what a picture is worth, right?), but remember – the more memorable, the better!
Bob has since posted My Home Town: The Grand World Tour which, in addition to Robyn's post, includes:

+ Charing, Kent, United Kingdom – Karin H. at Stop/Start
+ Bergen op Zoom, The Netherlands – also Karin H. at Stop/Start
+ Melbourne, Victoria, Australia – Markk at My Opinions Are Important
+ Edinburgh, Scotland – Joanna Young at Confident Writing
+ Belgrade, Serbia – Danica at Belgrade and Beyond
+ Abilene, Kansas, United States – G.L. Hoffman at What Would Dad Say
+ Geneva, Illinois, United States – Brad Shorr at Word Sell, Inc.
+ Upper Marlboro, Maryland, United States – Edith Brown at Jeteak Press Writer Blog
+ Brisbane, Queensland, Australia - Yvonne Russell at Grow Your Writing Business
+ Montego Bay, Jamaica - Galba Bright at Tune up your EQ

It's a wonderful world tour that underscores our rich, global and vibrant community!

And, now for some lovely flavour and textures that explain why New Jersey and me are perfect together....

I live in Morris County, just west of New York City, at the foot of the Ramapo Mountains.

We have a rich park system, filled with hiking trails and history [the park closest to me used to be a speakeasy]. As close as we are to NYC, we are home to the New Jersey Black Bear, which according to the NJ Division of Fish & Wildlife lecture my daughter and I attended last year, is healthier, lives longer and produces more young than the New York or Pennsylvania Black Bear. Go figure! You can learn more by viewing this New Jersey Black Bear slide show.

No lions or tigers, although we do have Alpacas, preserved farmlands and Puddingstone.

Another gem of a resource for foodies is CowsOutside.com, the home of Bobolink Dairy, makers of the best and purest organic cheese, artisanal bread and other delights. It was featured in Anthony Bourdain's episode on New Jersey of No Reservations [this is the wiki]. [Tony is the author of Kitchen Confidential Updated Ed: Adventures in the Culinary Underbelly (P.S.) and executive chef of Les Halles in NYC, an authentic French bistro.]

Although I need a car, I have easy access to Newark Liberty International Airport and, of course, to New York City thanks to NJ Transit or the New York WaterWay Ferry.

And, the really nice thing about having such easy access to NYC is being able to participate in NYC Blogger Meetup - Night of the Iguana, or -- even more exciting! -- the event of 2008: the Blogger Social '08!

Per CK's "social media goes REALLY social, these are some of the folks attending Blogger Social: Susan Bird Tim Brunelle Katie Chatfield Terry Dagrosa Matt Dickman Luc Debaisieux Gianandrea Facchini Mark Goren Gavin Heaton Sean Howard CK Valeria Maltoni Drew McLellan Doug Meacham Marilyn Pratt Steve Roesler Greg Verdino CB Whittemore Steve Woodruff Paul McEnany Ann Handley David Reich Tangerine Toad Kristin Gorski Mack Collier David Armano Ryan Barrett Lori Magno Tim McHale Gene DeWitt Mario Vellandi Arun Rajagopal Darryl Ohrt Joseph Jaffe Rohit Bhargava Anna Farmery Marianne Richmond Thomas Clifford Lewis Green Geoff Livingston, ...

So, in anticipation of Blogger Social, and to whet the appetite of anyone who hasn't yet registered, I invite all of the New York area based attendees to share their perspective on what makes NYC so special, with specifics on what our visitors should absolutely do when they are here in April [e.g., CK, Greg Verdino, Steve Woodruff, David Reich, Tangerine Toad, Susan Bird, Terry Dagrosa, Marilyn Pratt, Steve Roesler, Kristin Gorski, Tim McHale, Gene DeWitt, Darryl Ohrt, Valeria Maltoni, Joseph Jaffe, Thomas Clifford....]

Robyn, thanks for being so patient! Any chance you might make it to the Blogger Social?

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Monday, November 26, 2007

Extra, Extra: The Age of Conversation on Amazon

Change is afoot!

Drew McLellan describes it best in Age of Conversation: Time to play in the big leagues.

You may have also read all about it in Age of Conversation Revisited by Anna Farmery or The Age of Conversation Going Amazon by Todd Andrlik or Act Now! Last Chance! by Scott Monty or Age of Conversation makes a great holiday gift by Colin McKay or even The Age of Conversation Goes from Lulu to Amazon by Valeria Maltoni.

Here's the scoop: you have until November 30th to purchase through Lulu.com the hard cover or paperback version of The Age of Conversation.

Starting December 1st, we are joining the big leagues and The Age of Conversation will be available only through Amazon and other book sellers throughout the world. That means at an increased price to cover the book sellers' commissions.

So, from that point forward unless you are buying either the hard back or the paperback versions in bulk, neither will be available directly through Lulu.com. The e-book will remain on Lulu.com for the same price of $9.99.

In case you're not sure what you are missing out on, check out The Age of Conversation Roundup where I give you a taste of each of the chapters that over 100 authors generously contributed to create The Age of Conversation, a book released in July 2007 that has since raised over $11,000 for Variety the Children’s Charity. [The book was the brainchild of Drew McLellan and Gavin Heaton.]

With this move, we anticipate raising even more money for Variety! Will you be a part of this great project?

With the holidays upon us, you might be looking for some holiday gifts. Look no further!

Especially since the list of authors is impressive: Gavin Heaton, Drew McLellan, CK, Valeria Maltoni, Emily Reed, Katie Chatfield, Greg Verdino, Lewis Green, Ann Handley, Mike Sansone, Paul McEnany, Roger von Oech, Anna Farmery, David Armano, Bob Glaza, Mark Goren, Matt Dickman, Scott Monty, Richard Huntington, Cam Beck, David Reich, Luc Debaisieux,
Sacrum, Sean Howard, Tim Jackson, Patrick Schaber, Roberta Rosenberg, Uwe Hook, Tony D. Clark, Todd Andrlik, Toby Bloomberg, Steve Woodruff, Steve Bannister, Steve Roesler, Stanley Johnson, Spike Jones, Nathan Snell, Simon Payn, Ryan Rasmussen, Ron Shevlin, Roger Anderson, Robert Hruzek, Rishi Desai, Phil Gerbyshak, Peter Corbett, Pete Deutschman, Nick Rice, Nick Wright, Michael Morton, Mark Earls, Mark Blair, Mario Vellandi, Lori Magno, Kristin Gorski, Kris Hoet, G.Kofi Annan, Kimberly Dawn Wells, Karl Long, Julie Fleischer, Jordan Behan, John La Grou, Joe Raasch, Jim Kukral, Jessica Hagy, Janet Green, Jamey Shiels, Dr. Graham Hill, Gia Facchini, Geert Desager, Gaurav Mishra, Gary Schoeniger, Gareth Kay, Faris Yakob, Emily Clasper, Ed Cotton, Dustin Jacobsen, Tom Clifford, David Polinchock, David Koopmans, David Brazeal, David Berkowitz, Carolyn Manning, Craig Wilson, Cord Silverstein, Connie Reece, Colin McKay, Chris Newlan, Chris Corrigan, Cedric Giorgi, Brian Reich, Becky Carroll, Arun Rajagopal, Amy Jussel, AJ James, Kim Klaver, Sandy Renshaw, Susan Bird, Ryan Barrett, Troy Worman, CB Whittemore, S. Neil Vineberg.

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Sunday, November 25, 2007

A Consumer's Tale

This article appeared in the 09/24/2007 issue of Floor Covering Weekly. Can you guess who the consumer is?

Here follows the legitimate tale of a not-so-average consumer from the flooring industry. Read on and experience for yourself her retail highs and lows.

Our consumer
After 20 years of living the suburban dream in a 2800 square foot house in Dalton, our married-with-no-kids-boomer and boomer husband have decided to move to an apartment in a beautifully renovated and elegant 1890s department store building in downtown Chattanooga, Tenn. She has been ready to transition to an urban setting for several years; her husband has only recently reconciled himself to being 30 minutes away from work instead of five!

Why Chattanooga?
This dual-income couple loves culture [the arts, the symphony] and fine dining, and has taken in doses of Chattanooga culture since moving to Dalton. Given how often they drive there, it only seems natural to consider it for their new, simpler urban condo lifestyle.

No surprise, they fall in love with a condominium that makes both boomers feel that they are ‘trading-up’. Our couple may be downsizing to 2600 square feet, but the new space better suits their current needs. Not only is the master bedroom large enough for a king size bed, but the master suite closet is big enough to get lost in! The kitchen and living room are open, and 10 to 11 foot ceilings create elegant airiness in the historic space. Don’t forget the magical wrap-around balcony with views of downtown that an artist would die for.

The flooring experience
As we’ve mentioned, we are not observing a normal flooring consumer. This woman knows the ins and outs of the flooring business. She has installers she works with regularly and routinely schedules them before purchasing materials! Furthermore, her husband [a former installer] knows how to measure and judge quality in an installation.

Our consumer simply identifies the flooring products that best capture the look, feel, style, price and availability she envisions. She selects an upscale, non-patterned, almost contra-dential [contract/residential] construction carpet in a neutral color. Rather sophisticated and certainly not an opening price point item!

Ugly situation
When she selects carpet for her large master bedroom closet, the salesperson looks at her and says “why would you pick an expensive carpet like that? It’s going into a closet. Why don’t you pick something a little less expensive?” This salesperson actually wants to trade our consumer “down”! This happens all the time. Does it happen in your store?

Flooring projects
For a ‘normal’ consumer without industry connections, the flooring experience is often so lousy that she will prefer not to think about another flooring project ever again [or at least for another five to seven years]. But consider this: most consumers have ongoing projects and are rarely ever done with their home. We routinely, then, miss out on major opportunities! Our consumer, for example, intends to rip out the master bathroom tile and replace it with travertine, and replace the low grade wood flooring throughout the condominium with a higher quality choice. She is not thinking about doing this in five or ten years, but rather in the next 1 to 2 years. Imagine if we enabled all consumers to feel this way! If the consumer could experience at least a painless - if not positive - experience, she would readily replace and even upgrade her flooring products on a more frequent basis rather than avoid it completely.

How salespeople approached her
Salespeople routinely greet our consumer with “Can I help you?” She wonders about that question. Salespeople seem more than happy to ‘write up’ an order, but when it comes to actually helping, they become scarce. Her questions relate to the purchase process: How long will it take to order this item? When will it be delivered? Can it be ordered with different fabric/arms/skirt?. They represent clues to an observant salesperson that she is a serious buyer. Although obvious, many just don’t get it. You might consider how to develop a less salesperson-intensive-environment for certain questions.

Another turnoff
Our consumer goes to another store where prices are marked up ridiculously high and has harsh words: “Do retailers take consumers for idiots? We are savvy and can compare prices and relative value. Why bother with such a scam? It only turns the consumer off, and encourages her to tell everyone she knows to stay away!”

Our consumer generally prefers the low pressure sales approach. Stores like Anthropologie and Urban Outfitters have perfected a retail environment where the consumer sells herself. In fact, those stores disavow direct selling! They fully engage the consumer on all levels, offer no hassles and the consumer inevitably walks out with a purchase!

Despite her confidence and flooring industry knowledge, our consumer is concerned about making a mistake. Finding what she wants is hard, visualizing it in her space is hard, taking ownership of it is hard –if and when it ever arrives- and so few tools exist to let her regain control. It’s no wonder that purchases often get postponed or made in stores like IKEA where the consumer is in charge and can take product home immediately!

Working with designers
This consumer tries to work with a designer, but the designer won’t listen, promoting her own preferences instead. She won’t internalize the message that our consumer shares with her and misses out on business! The designer offers a shopping service [valuable for a time stressed consumer], but after experiencing the designer’s poor listening skills, our consumer feels it would be a waste of money. “It’s hard to give up important decisions about one’s home to someone who doesn’t seem to be listening to me.” Remember that this consumer works full-time. “If I didn’t have a full time job, this might be fun. But imagine what typical consumers have to go through. Talk about stressful.”

She does, though, make an appointment with a furniture store designer. This time, the designer truly makes a difference and facilitates the process. She listens, she asks questions and tests concepts. She acts as a true consumer resource sifting through concepts, ideas, and products to come up with the perfect answer. She acts as a sounding board and helps validate decisions.

Retailers - whether your store is furniture or carpet focused - consider having trained designers on staff ready, willing and able to provide your consumers with support. You will see the difference in your bottom line.

Color influences
Color choices are neither right nor wrong. Rather, in the words of the famous French artist, Edouard Manet, “Color is a matter of taste and sensitivity”. Everyone is drawn to different color choices, and may have existing colors schemes to work with. Selecting the correct choice is a matter of putting together a palette or combination of four to six colors, two or three main colors with an equal number of accents.

Our consumer is no different. She is drawn toward her signature color scheme of black and tan, with the addition of chocolate brown. This palette combined with an unusual departure for our consumers – red – creates the backdrop for the formal spaces. The red comes from striking red silk drapes with gold bamboo accents, a legacy from the previous owner. The end result includes chocolate brown leather, strong black and tan patterns, and – for the accent pillows – a red, gold, chocolate and tan paisley pattern, and a red, black, gold, tan and brown area rug.

Our consumer inherited a garish color scheme in her master bedroom and opts to shift from intense oriental reds to a soothing marine blue accented with golden beige. The end effect calms and relaxes – creating a gender-neutral sanctuary for both male and female sensibilities. Our consumer states: “I like the coolness of the blue color and the contrast to the khaki that's also in the room. I have this great painting that looks killer against the dark blue background and I plan to bring up a rug I used in Dalton in the music room. It has that deep blue plus the red that will tie into the other rooms.”

And, finally, the spare bedroom features gold walls and carpet. It has been harmonized with the living room theme via a red and black paisley bed set.

Final words of wisdom
Retailers, as you’ve read this story, have you considered that this could be your consumer? Given the levels of frustration she routinely encounters as she progresses through these home related projects, imagine how you might forever redefine her flooring experience for the better.

How might you showcase the latest flooring fashion in your store? Can you integrate these latest styles into a vignette with all of the other elements your consumer will be considering in her home?

What tools can you create to help your consumer make sense of your store offerings? New signage? A printed guide? Photography?

Do your sales associates respect your customers? Have you trained your sales associates to act more like consultants than hard sellers? Do they know how to listen?

Above all, be sure to completely and fully listen to your consumer. Let her talk about her dreams and expectations; let her guide you. She knows what she wants, and looks to you to facilitate the process. She wants something perfect for her home. And, if you satisfy her, you can be sure she will tell everyone she knows about the positive experience, which guarantees you success!

These are the fabrics our consumer used in her living room:

+ The lighter one is for the sofa,
+ the brown/black/tan geometric covers one chair;
+ the brown leather is on another chair and the paisley is for accent pillows.


Thanks to Ann Hurley and Kim Gavin for making this article possible. I can't wait to get back to Chattanooga and see the final results.

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Wednesday, November 21, 2007

Happy Thanksgiving!

Happy Thanksgiving!! originally uploaded by pinkbirdgirl.
Thanksgiving.

A wonderful American holiday.

Did you know about this micro site on The History Channel's History of Thanksgiving site? It's pack full of fascinating information.

My all time favorite Thanksgiving story comes from Art Buchwald as described in Giving Thanks. Even if you are familiar with the story, I urge you to read it as it is filled with Buchwald's amazing humour.

Thank you for reading so faithfully, and showing me so much encouragement. I look forward to seeing many of you at the upcoming Blogger Social 2008 and Surfaces 2008 or simply continuing our online interactions.

Happy Thanksgiving to you and your families. May your holiday be filled with great humour and cheer, delicious stories and warm interactions.

Here, as captured by my daughter, are my Thanksgiving thoughts to you and yours. [If you can't see the video, click here for the YouTube link.]



Again, Happy Thanksgiving!

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